Mar 23, 2021 11:38:17 PM by Stephen M
My client indicates that He's made a payment for 50% of the milestone we started a week ago. But the payment date is "pending". I've tried to contact support in vain. What could be the problem and how do I navigate through?
Mar 23, 2021 11:46:27 PM by Goran V
Hi Stephen,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment. Thank you.
Mar 24, 2021 12:02:04 AM by Petra R
Stephen M wrote:My client indicates that He's made a payment for 50% of the milestone we started a week ago. But the payment date is "pending". I've tried to contact support in vain. What could be the problem and how do I navigate through?
Where on your Reports Overview do you see the money? In Pending? If the date to the left of the amount shows as "Pending" rather than a date for longer than a date, this essentially means that Upwork has not yet been able to successfully charge the client for that money. It sounds like the client made the payment as a bonus, rather than as a release of a funded milestone?
Mar 24, 2021 12:06:21 AM Edited Mar 24, 2021 12:07:11 AM by Stephen M
Hello Petra. The payment is classified as "Miscellaneous". What is the way forward?
Mar 24, 2021 12:21:03 AM by Petra R
Stephen M wrote:Hello Petra. The payment is classified as "Miscellaneous". What is the way forward?
Yes, that was a bonus and Upwork have not been able to successfully charge the client's payment method. In other words: The client never paid so far.
The way forward is for the client to pay.
You should work on properly funded milestones fr your own safety.