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dreigh071793
Community Member

Payment delay (BPI - PH Holy Week 2018)

Hi! Has anyone from the PH freelancers experiencing a payment delay from BPI? I requested mine last March 28, 2018 and notified me that I should expect it on April 2, 2018. When I checked my account today, it is still not credited. Usually, if I request the payment on Wednesday, it will be credited to my BPI account Friday of the same week. Given that there were holidays last week (Mar 29-31, 2018), how soon can I expect it? I contacted BPI as well and told me the reference number for the payment transfer is not yet reflecting in their system. Raised a ticket to upwork and still waiting for updates. Hope you could share your insights. Thanks!

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joanbonjoc
Community Member

Hi Aldreigh, Thanks for your message. Please note of the holidays in the Philippines and in U.S. In general, direct to local bank payments take up to four business days to arrive at your bank. Please check this article for timings. Hope this helps.

~ Jo-An

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40 REPLIES 40
joanbonjoc
Community Member

Hi Aldreigh, Thanks for your message. Please note of the holidays in the Philippines and in U.S. In general, direct to local bank payments take up to four business days to arrive at your bank. Please check this article for timings. Hope this helps.

~ Jo-An

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aubas
Community Member

Got the same issue too. Hope it will be credited soon ๐Ÿ˜ž
g_vasilevski
Retired Team Member
Retired Team Member

Hi Augie,

I can confirm that your withdrawal was successful, keep in mind that it can take between 2 to 5 business days for the funds to be loaded on your bank account. If you don`t receive the funds after 8 business days let us know and our team will initiate a trace on your transaction. Thank you!

~ Goran
Upwork

In My case right now it's not HOLIDAY it's regular day and for 3 years I've been in Upwork when my funds is transfer in Wednesday (PST) It will be on my account just 2 days Friday Early morning around 3AM. But right now since the Holy week The payment is delayed. I know it will take 4-5 days but as of my experience it will not take that long.

Hi Jordan, were your payment transfer credited since friday? I am having the same issue up to this time.

Still no funds.. will wait till Tuesday, because today is Holiday.

Hi - when did you withdraw the fund from Upwork? Is it also BPI?

April 4 - Wednesday. but I think BPI is busy at the moment checking all the International transcations, since the Holy Week.

Hi Jordan,

I can confirm that your withdrawal was successful, keep in mind that it can take between 2 to 5 business days for the funds to arrive on your bank account. If you don`t receive your funds after 8 business days we can initiate a trace on your transaction, weekend days are not included in this time frame. Thank you!

~ Goran
Upwork

Yeah I understand but you can't take away the fact that it's been 3 years that usually when I withdraw the funds it will just take 2 days. But I think the Bank is busy at the moment checking international transcations.

Jordan 3 years in upwork but a member since 2017 how is that possible?


@Christopher Lloyd R wrote:

Jordan 3 years in upwork but a member since 2017 how is that possible?


 "member since" means "forum member," - not Upwork member.

 

Petra R, thanks.

Christopher Lloyd R.. My working History not as member of this Forum.. tsk2x... Try to understand the point not just commenting.. This is not Facebook.

**Edited for Community Guidelines**

Yeah. It was my first time to withdraw funds prior the holidays. Hoping for the best!

Received it today at exactly 2:45AM PHT ๐Ÿ™‚ Thank you !!!

tsarlybee
Community Member

any filipino bdo users here that processed a payment last wednesday but havent arrived yet today 4pm PH time?

 

Before i process my earnings every wednesday and the next day thursday 4pm it is already available.

 

Today i checked but no money was deposited yet. Anyone experienced this?

 

 


@Charlie B wrote:

any filipino bdo users here that processed a payment last wednesday but havent arrived yet today 4pm PH time?

 

Before i process my earnings every wednesday and the next day thursday 4pm it is already available.

 

Today i checked but no money was deposited yet. Anyone experienced this?


 Little thing called "Easter?"

 

vladag
Community Manager
Community Manager

Hi Charlie,

 

Please refer to the notification our team sent you on March 2. and make the necessary updates as advised before initiating another withdrawal. Feel free to respond to the message on the same support ticket if you have any questions.

~ Vladimir
Upwork
tsarlybee
Community Member

about the notification for march 2 i dont see any, i only have march 1 then march 5

sorry maybe missing info. I processed the payment april 4 wednesday. It should arrive april 5 today 4pm ๐Ÿ™‚

vladag
Community Manager
Community Manager

Hi Charlie,

 

Thanks for following up, can you please confirm you updated your withdrawal method before initiating your most recent withdrawal?

 

You can find the notification by selecting the question mark on your account > Help and Support > My Requests link. Let me know if you still don't see it there.

~ Vladimir
Upwork
tsarlybee
Community Member

No need, Upon checking today it already arrived. And when researching what happened the bank yesterday did a maintenance on their systems, that might have caused the delay. Thanks to all, sorry was just worried ๐Ÿ˜„

Still didn't get payment from BDO ๐Ÿ˜ž

Hi Andrian,

 

Keep in mind that it cant take up to 24 hours for your withdrawal to be processed. Additionally It can take between 2 to 5 business days for the funds to be loaded on your bank account. Thank you!

~ Goran
Upwork

Me too! No funds from last weekโ€™s transfer. First time in 4 years.

Hi Carl,

The withdrawal was successful from our end but it can take 2 to 5 business days for the funds to reach your bank account. If you haven't received them ater 8 business days, let us know and our team can initiate a trace on the transaction.

 

~Nina

is it now on your bdo bank?

I still dont have the money I transferred from Upwork to Bdo last week. I need money for my Grandfather's operation.

Hi Maria Angela,

 

It may take up to four business days to arrive and bank holidays may also cause delays. If your earnings don't show on your bank account 8 business days after you initiated withdrawal, you can contact Upwork customer support to initiate a trace.

 

Thanks.

~ Valeria
Upwork
kristinagarcia
Community Member

Was a relief that not only me has experienced this. I've withdrawn last 4th April, Wednesday too, and I would always receive it by Friday of same week, but last 6th April upto now, I still haven't received any. I've followed up with my local bank (BDO) and they said the same thing that the reference number Upwork sent me is not on their system yet and then they asked me to check with Upwork. I asked Upwork on what could possibly happen and they reassured it's not necessarily lost, but maybe because of our local holiday so best to wait for 4 business days to reflect and if 8 business days have passed and still no funds received, then Upwork will initiate a trace upon my advice.

My fund transfer is also delayed since last week but when I checked with my local bank this morning they told that there was pending fund credit but bank rejected it as according to them the fund sender (upwork) did not indicate my full name.

Hi Ma Kristina, were you able to receive a confirmation that your fund transfer was processed?

Same here from BPI, processed the withdrawal last Apr-04 and still not yet credited on my account. I look forward to have it credited early morning tomorrow.

 

Why not go the Paypal route?

 

If you withdraw today, it will be on your bank account before the day is over. (Usually at 10pm)

 

This is just my first time to experience delay with BPI without holidays. If this will happen frequently, I might change the means.

In my case I found out the problem. 

This was the scenario:
I have other client with direct bank transaction (not in upwork) usually he sends through CentralFX but at that time I didn't know that he sent it through Paypal. Then here comes a money on my Bank Account, thought it was from the client (not in upwork), it was April 5, 2018 (Thursday). Usually it takes 2 days when upwork automatically withdraw through Local Bank Transfer but this time didn't expect that it's just 1 day, Upwork sent it April 4 Wedenesday and I got it April 5 Thursday. I didn't realize that it was from UPwork because on my BPI Transaction History it's says Elink Payment Remittance not CO.CREDITS PAYROLL so I thought it was sent by my other Client. But when I checked Paypal I saw the money he sent, then I talked to Customer Service from BPI to check who sent the Elink Payment Remittance it was UPWORK. Now CASE CLOSED. 

Conclusion: Didn't expect it's just 1 day after the withdraw, usually it's 2 days.

bon_hokage06
Community Member

me too payment delayed for a week now ๐Ÿ˜ž

Hi Bon,

If you have not received the funds after 8 business days let us know, our team will initiate a trace on your transaction. Thank you!

~ Goran
Upwork
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