Payment delay!

[dinara990]

Hello Upwork Team!

I am top rated freelancer but My payment for worked (22-29Jan) last week should be arrived 8 hours ago, but not available for withdraw still 'in review' and 'Pending' bonus must be arrived tomorrow, unfortunately availibilty date moved to February 8th. Why am I having issues with it?

Please explain more about it.

[nkleymenov]

Same thing - All tracked working hours for the last week are still "in progress".

[PradeepH]

Hi Nikolay,

Thank you for your message. I checked your account and noticed that the 'In progress' tab shows the hours logged during the current week. Please note that all logged hours are processed as per the weekly billing cycle. Check out this help page for more information. 

Thank you,

Pradeep

[PradeepH · Accepted solution]

Hi Dinora,

Thank you for your message. I am sorry to hear about the delayed payment. Please note that a faster payout will be processed only if the client's card is successfully charged. I shared your report with our team and one of our agents has already reached you using a support ticket to assist you further. You can access your support tickets here.

Thank you,

Pradeep

[0fda5a53]

DELAYED PAYMENT

Hello I'm experiencing a payment delayes for some recent work. Still pending. I'd appreciate some help. 

[JoanneP]

Hi Raymond,

I checked, and it looks like you've withdrawn your earnings today. In most cases, your payment transfers immediately. However, sometimes it may take up to 24 hours on weekdays or the next business day on weekends. If it has been more than 24 hours and one business day, please contact M-Pesa.