Payment failed

[code_easily]

Hello,

My account is new to Upwork and recently I have tried to get my payment via PayPal but unsuccessfully. This is the mail I have received:

We attempted to process your recent payment request but unfortunately it failed.
The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

[JoanneP]

Hi Mohammed,

I checked your account and it looks like you already have an open ticket regarding your concern with your withdrawn earnings. Please check your ticket by going here. One of our agents will update your ticket and assist you further.