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Payment hasn't arrived yet

Active Member
Aakriti G Member Since: Jul 3, 2019
1 of 6

Hi, my balance was transferred from upwork to my bank account on 25th Dec 2019 but my payment still hasn't arrived yet. My account was on hold in between as I had to go through ID verification process. I verified my account few days ago but the money hasn't arrived to my bank account yet. Can anybody help me out with this? When should I expect to receive my payment?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 6

Hi Aakriti,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your transaction. Thank you.


Untitled
Active Member
Aakriti G Member Since: Jul 3, 2019
3 of 6

Thank you, it's been almost a month now, I'm worried.  I hope they contact me soon and give me updates about the withdrawl.

Active Member
Aakriti G Member Since: Jul 3, 2019
4 of 6

They are not responding on the ticket anymore. How long does it take for the Payment Processor team to review my account? This is taking way too long.  When should I expect to get my payment? They are always making me wait and never coming up with an update. 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 6

Hi Aakriti,

 

I understand your frustration with this and I`m sorry about the inconvenience this had caused you.

Our team will update your ticket with more details as soon as possible and assist you further. If you have any additional questions feel free to follow up on your ticket. Thank you.


Untitled
Active Member
Aakriti G Member Since: Jul 3, 2019
6 of 6

Your team is coming up with the same excuse everytime that they have sent another follow up with the payment processor and they are awaiting their response. Now they are not responding on the ticket again.  How long do I have to wait? This is frustating now. Neither can I withdraw the balance that I have on upwork right now nor do I receive the previous withdrawl amount on bank. They are not even giving any information about how long it is going to take and just asking me to have patience. It's been more than a month already. I get instant response here so can you please provide me any information about why this process is taking this long?

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