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sohail_walid
Community Member

Payment inactive

I just checked my payment method and it was inactive
due to it says the the name of the bank account owner does not match the name of the identity Id name but I read some articles about this and I found that the payment method will be verified if they found that there is a common name--and I have a common name which is ''Walid'' its my father's name and ''khedr'' which is my family name.
I took the approve from my father to use his bank account in my payment method and I can send my father's government id to prove that he is my father

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Suhail,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 

~ Bojan
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