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Payment issue with Payoneer card

65fa0a41d12df2c9
Active Member
Hemilsen Noemi R Member Since: May 20, 2021
1 of 2

My client cannot pay for my services using Payoneer or PayPal for some reason. When he tried to pay with his Payoneer card, they did not authorize the payment, He spoke with the Payoneer support and they told him that it is because they require more information, not just the number, expiration date, and CVV. And when he tries to pay with PayPal the platform tells him that his account is not verified, which is not true according to him.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Hi Hemilsen Noemi,

 

You can check and share with your client this help article for more information about the billing methods that acceptable on Upwork. Please note that only the clients with a verified PayPal account have the ability to use PayPal as their billing method. 

 

Thank you! 

~ Bojan
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