Payment issue

[adebakaazi]

Hello, I have an issue as I did not make a payment from my account. But received a notification that a payment has been made. It showed my account number but I did not receive any payment. But my main issue is that I did not request this payment that has been made on my account. Kindly assist.

[petra_r · Accepted solution]

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Adeba R wrote:

But my main issue is that I did not request this payment that has been made on my account.

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It was a regularly scheduled wthdrawal according to the sachedule you yourself have set.

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Adeba R wrote:  It showed my account number but I did not receive any payment. 

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If it was "direct to local account" then it takes 2 to 4 business days to process.
As long as it showed your account number, it's all fine.

[adebakaazi]

Alright. But I did not set any schedule for my payments.

[petra_r]

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Adeba R wrote:

Alright. But I did not set any schedule for my payments.

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Were any of your funds 6 months old or older? Funds can't stay on your Upwork account any lonher than that

[adebakaazi]

Yes, they were older than 6 months. Maybe this was the reason. Thanks for your assistance.

[petra_r]

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Adeba R wrote:

Yes, they were older than 6 months. Maybe this was the reason. Thanks for your assistance.

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Indeed. As Upworj isn't a bank, so fund can't be kept on Upwork for longer,