Payment issue

[e8637e0f]

I had a contract of above 500$ with milestones 50$ every week, still my transaction details show 20% deduction from 50$. Like, I'll receive 40$ and 10$ will be deducted.
But I've read that for projects above 500$, there is 10% deduction.

Please guide me through!

[g_vasilevski · Accepted solution]

Hi Muhammad,

I checked your account and can confirm that you still haven't earned more than $500. I would also like to confirm that the fee is reduced once you`ve earned more than $500 with one client and not on your total earnings. To learn more about our freelancer service fee, check out this Help Article. Thank you.

[karunashankar]

Hello Community,

One of my client name **Edited for Community Guidelines** hired me for an error fix with Magento store with 120 USD and I fixed it.

When I asked him/her to complete the project then I see my client only escrow of 15 USD.

I asked him/her and the reply was I will do it tomorrow but after 1 week still, I am waiting.

I think, I scammed.

I know it's my mistake, I should check the escrow amount but still, I am thinking that you guys strictly say my client to pay me, please send a mail at least to my client.

If my client forgets to pay me then it would be better for me.

Contract ID:  **Edited for Community Guidelines**

Client name: **Edited for Community Guidelines**

Regards

Karuna S.

[madison-russell]

It is against Upwork ToS to put the client's name or any information about the job in the community forum. You should send a direct message instead to Upwork help and they can help you figure it out, but your message will get edited or deleted since it has the client's full name.

[karunashankar]

Hi Madison,

I am very sorry for that, will never use the full name or anything.

Actually I messaged to my client so many times but not replied, requesting you to send a mail to my client so I can get my payment if it's not scammed.

Thanks

Karuna S.

[madison-russell]

You still need to send a message to Upwork support, you will get help way faster than waiting for a moderator to stumble across your comment and respond to you.

[petra_r]

---

Karuna S wrote:

Actually I messaged to my client so many times but not replied, requesting you to send a mail to my client so I can get my payment if it's not scammed.

---

That is not how it works.

Upwork can only step in if the disputed amount is in Escrow.

You will be paid $ 15, the rest is between you and the client.

Madison, it would be a complete waste of his and Support's time to ztry and get paid by writing to Support because the client set the milestone, Karuna accepted it, the end.

[AleksandarD]

Hi Karuna,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[karunashankar]

Hi Aleksandar,

Thanks for your help, I got a mail from your team and I hope my client will reply.

I know that Upwork can only take care of escrowed funds but still, I only wanted a favor to send a mail to my client.

Rest of things is in the hand of my client if she wants to pay me or not.

Thanks 

Karuna S.