Hi I made a payment of $10 on July 4th which was deducted from my bank account. I can also see that $10 was paid towards my account in the Alerts/NOtification section. But, neither is my membership changed nor does the $10 appear on my account. Can you please help?
I'll go ahead and check this with the Customer Support Team as I can also see that you have already been charged for the membership upgrade. I'll let you know when I have more information.
UPDATE: Maanasi, this is a known issue, and the team will reach out to you to assist you further.
Dear Upwork Team,
I have once upgraded my agency member ship from basic to Plus and it successfully but now this is my next month and I have tried to upgarde my member from Basic to Plus and I can't.
However, upwork has deducted from my credit card thrice and I have a balance of 60 dollars and invoices as well but my plan from Basic to Plus has not been activated.
Please guide me as I am in dire need of upgradation.
Looking forward to hear from you.
I'm sorry to hear about your experience. One of our team members will reach out to you directly to assist you further regarding your concern!
We apologize for the trouble. I see that you already have a ticket for this concern. Someone from the team will update the ticket and assist you directly. Thank you for your patience.
I've shared your concern with our team, one of our team members will reach out to you directly and assist you further, thank you for your patience!
Please post any questions you have on the ticket that you have created. One of our agents will get back to you with more information. Thanks!
for 2 Days no I have been trying to pay for the upgrade, but unfortunately the support is either non existant or comes up with rubbish only. Having explained my problem in detail, one support chap started lecturing me on how to log in which has nothing at all to do with the problem. Now, the latest, I get a message from Anna, saying, that my payment on the creit card did not go through and I should pay off my debt. This is unbelievable and insulting. I send her a screenprint of the payment gone through to upwork cal and now. I'm waiting for whatever else they come up with.
The best part is, that in my Upwork account, the payment is shown as received and already deducted for the upgrade I never rceived.
Result is for 2 days I have not been able to apply for any jobs, been insulted by Anna and I'm pissed - is there any way to contact management at upworks and file a complaint?
Sorry to hear you've been having issues upgrading your Membership. Unfortunately, we do see the transaction as declined on our end but I'm going to go ahead and escalate your ticket for further investigation. We'll keep you updated via the ticket.
A payment of $10.00 was applied to **edited for Community Guidelines** financial account. Payment information Date: 09-Jul-2018 UTC Previous balance: $0.00 Amount credited: $10.00 New balance: $10.00 Payment method: credit card Reference ID: 188523179 Primary billing method charged Thanks, Upwork Support
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