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Payment issued but Membership still on free with no connects added

elite_writer
Active Member

Hi I made a payment of $10 on July 4th which was deducted from my bank account. I can also see that $10 was paid towards my account in the Alerts/NOtification section. But, neither is my membership changed nor does the $10 appear on my account. Can you please help?

25 REPLIES 25

Hi Mohit, 


A member of the Customer Support Team will reach out to you to assist you further. 


~ Avery
Upwork

I paid the plus subscription  of freelancer plus, I received a message that said it "A payment of $10.00 has been applied to your financial account", but I didn't have a change in my account. Could somebody help me?

 

I have tried again to activate the plus plan but it did the payment but my accounts is the same

 

Tks

Hi Sergio, 


The Customer Support Team will reach out to you to assist you with your issue.


~ Avery
Upwork

Hello. Avery.

 

I need to help for my membership issue from you.

I upgrade my membership from basic to plus in the same day with the end of billing cycle - 3/19.

It was 2/18 ~ 3/19.
When I update it, It's updated successfully with 10$ and showed me 73 coneects.
Oh, I bought 5 connects 2 days ago and I wasted 2 connects for one job alreday.
So 70 + 3 connects.

Btw, I signed in upwork.com after 3 hours, then it said membership was basic with 60 connects.
What is the wrong there?
Please help me, so I want plus membership and 71 connects, again

Thanks

**Edited for Community Guidelines**

Hi Flavio,

 

Our team will check this from our end and reach out to you via ticket to assist you further, thank you.

~ Goran
Upwork
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