Hi I made a payment of $10 on July 4th which was deducted from my bank account. I can also see that $10 was paid towards my account in the Alerts/NOtification section. But, neither is my membership changed nor does the $10 appear on my account. Can you please help?
I'll go ahead and check this with the Customer Support Team as I can also see that you have already been charged for the membership upgrade. I'll let you know when I have more information.
UPDATE: Maanasi, this is a known issue, and the team will reach out to you to assist you further.
Dear Upwork Team,
I have once upgraded my agency member ship from basic to Plus and it successfully but now this is my next month and I have tried to upgarde my member from Basic to Plus and I can't.
However, upwork has deducted from my credit card thrice and I have a balance of 60 dollars and invoices as well but my plan from Basic to Plus has not been activated.
Please guide me as I am in dire need of upgradation.
Looking forward to hear from you.
I have tried to upgrade membership plan. First I failed adding my debit card for payment and when I tried to pay through my friend card they charged twice and still the plan is showing as Freelancer Basic. Help Please!!