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Payment issued but Membership still on free with no connects added

Joanne Marie P Moderator Member Since: Nov 26, 2017
11 of 26

Hi Joe,


We apologize for the trouble. I see that you already have a ticket for this concern. Someone from the team will update the ticket and assist you directly. Thank you for your patience. 

~ Joanne
Active Member
Joe I Member Since: Jul 8, 2018
12 of 26

Thanks, Joanne.

Ace Contributor
Richard F Member Since: Sep 9, 2009
13 of 26

This is annoying but a fact of life. Try asking "please close contract and provide feedback.I loved my feedback to you will be ..."

Active Member
Joe I Member Since: Jul 8, 2018
14 of 26

Oh, so it happens. Thought I was experiencing a unique problem.

Active Member
Saiyam V Member Since: Jul 8, 2018
15 of 26

I have purchased Membership plan but still showing basic plan in account and Pyament deduct from my account 

Bojan S Moderator Member Since: Mar 9, 2018
16 of 26

Hi Saiyam,


I've shared your concern with our team, one of our team members will reach out to you directly and assist you further, thank you for your patience!

~ Bojan
Active Member
Kanika S Member Since: Jul 8, 2018
17 of 26

I have paid $10 for profile/Account upgrade, money got deducted, received invoice too but still my profile/account is showing basic free and is not updated


**Edited for Community Guidelines**

Community Guru
Jo-An B Member Since: Aug 2, 2016
18 of 26

Hi Kanika,

Please post any questions you have on the ticket that you have created. One of our agents will get back to you with more information. Thanks!

~ Jo-An

Community Leader
Hermann M Member Since: Jul 8, 2018
19 of 26


for 2 Days no I have been trying to pay for the upgrade, but unfortunately the support is either non existant or comes up with rubbish only. Having explained my problem in detail, one support chap started lecturing me on how to log in which has nothing at all to do with the problem. Now, the latest, I get a message from Anna,  saying, that my payment on the creit card did not go through and I should pay off my debt. This is unbelievable and insulting. I send her a screenprint of the payment gone through to upwork cal and now. I'm waiting for whatever else they come up with.

The best part is, that in my Upwork account, the payment is shown as received and already deducted for the upgrade I never rceived.

Result  is for 2 days I have not been able to apply for any jobs, been insulted by Anna and I'm pissed  - is there any way to contact management at upworks and file a complaint?

Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
20 of 26

Hi Hermann,


Sorry to hear you've been having issues upgrading your Membership. Unfortunately, we do see the transaction as declined on our end but I'm going to go ahead and escalate your ticket for further investigation. We'll keep you updated via the ticket.


~ Valeria