We apologize for the trouble. I see that you already have a ticket for this concern. Someone from the team will update the ticket and assist you directly. Thank you for your patience.
for 2 Days no I have been trying to pay for the upgrade, but unfortunately the support is either non existant or comes up with rubbish only. Having explained my problem in detail, one support chap started lecturing me on how to log in which has nothing at all to do with the problem. Now, the latest, I get a message from Anna, saying, that my payment on the creit card did not go through and I should pay off my debt. This is unbelievable and insulting. I send her a screenprint of the payment gone through to upwork cal and now. I'm waiting for whatever else they come up with.
The best part is, that in my Upwork account, the payment is shown as received and already deducted for the upgrade I never rceived.
Result is for 2 days I have not been able to apply for any jobs, been insulted by Anna and I'm pissed - is there any way to contact management at upworks and file a complaint?
Sorry to hear you've been having issues upgrading your Membership. Unfortunately, we do see the transaction as declined on our end but I'm going to go ahead and escalate your ticket for further investigation. We'll keep you updated via the ticket.
Recently, we hosted an event with Upwork's Engineering Lead, Mike Maietta. In this event, we introduced this new tool, and Mike demonstrated how to use it and answered questions.Learn More
Upwork partnered Red Bay Coffee and artists commissioned from our own platform to bring the Wake and Make blend to life. We asked the creatives to share their freelancer journeys.Learn More
Virtual Talent Bench enables you to easily discover and connect with talent. Learn more about building custom lists of talent, adding tags, notes, and more to move your business forward.Learn More
Loom addition in messages provides more ways to easily communicate and share information on Upwork!Learn More