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Payment issued but Membership still on free with no connects added

epicwebsol
Active Member
Mohit G Member Since: Jul 9, 2018
21 of 26
A payment of $10.00 was applied to **edited for Community Guidelines** financial account.
Payment information

    Date: 09-Jul-2018 UTC
    Previous balance: $0.00
    Amount credited: $10.00
    New balance: $10.00
    Payment method: credit card
    Reference ID: 188523179

Primary billing method charged

Thanks,
Upwork Support
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
22 of 26

Hi Mohit, 


A member of the Customer Support Team will reach out to you to assist you further. 


~ Avery
Upwork
knowten
Active Member
Sergio C Member Since: Jul 10, 2018
23 of 26

I paid the plus subscription  of freelancer plus, I received a message that said it "A payment of $10.00 has been applied to your financial account", but I didn't have a change in my account. Could somebody help me?

 

I have tried again to activate the plus plan but it did the payment but my accounts is the same

 

Tks

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
24 of 26

Hi Sergio, 


The Customer Support Team will reach out to you to assist you with your issue.


~ Avery
Upwork
bechler13
Active Member
Flavio B Member Since: Jun 29, 2018
25 of 26

Hello. Avery.

 

I need to help for my membership issue from you.

I upgrade my membership from basic to plus in the same day with the end of billing cycle - 3/19.

It was 2/18 ~ 3/19.
When I update it, It's updated successfully with 10$ and showed me 73 coneects.
Oh, I bought 5 connects 2 days ago and I wasted 2 connects for one job alreday.
So 70 + 3 connects.

Btw, I signed in upwork.com after 3 hours, then it said membership was basic with 60 connects.
What is the wrong there?
Please help me, so I want plus membership and 71 connects, again

Thanks

**Edited for Community Guidelines**

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
26 of 26

Hi Flavio,

 

Our team will check this from our end and reach out to you via ticket to assist you further, thank you.

~ Goran
Upwork
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