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Payment issued but Membership still on free with no connects added

Active Member
Sergio C Member Since: Jul 10, 2018
21 of 26

I paid the plus subscription  of freelancer plus, I received a message that said it "A payment of $10.00 has been applied to your financial account", but I didn't have a change in my account. Could somebody help me?


I have tried again to activate the plus plan but it did the payment but my accounts is the same



Avery O Moderator Member Since: Nov 23, 2015
22 of 26

Hi Sergio, 

The Customer Support Team will reach out to you to assist you with your issue.

Active Member
Flavio B Member Since: Jun 29, 2018
23 of 26

Hello. Avery.


I need to help for my membership issue from you.

I upgrade my membership from basic to plus in the same day with the end of billing cycle - 3/19.

It was 2/18 ~ 3/19.
When I update it, It's updated successfully with 10$ and showed me 73 coneects.
Oh, I bought 5 connects 2 days ago and I wasted 2 connects for one job alreday.
So 70 + 3 connects.

Btw, I signed in after 3 hours, then it said membership was basic with 60 connects.
What is the wrong there?
Please help me, so I want plus membership and 71 connects, again


**Edited for Community Guidelines**

Goran V Moderator Member Since: Mar 24, 2017
24 of 26

Hi Flavio,


Our team will check this from our end and reach out to you via ticket to assist you further, thank you.

Active Member
Kanika S Member Since: Jul 8, 2018
25 of 26

I have paid $10 for profile/Account upgrade, money got deducted, received invoice too but still my profile/account is showing basic free and is not updated


**Edited for Community Guidelines**

Community Guru
Jo-An B Member Since: Aug 2, 2016
26 of 26

Hi Kanika,

Please post any questions you have on the ticket that you have created. One of our agents will get back to you with more information. Thanks!

~ Jo-An