Beneficiary name is mismatched

[sandee_miranda]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[BojanS]

Hi Robert,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[eslam_zeid]

Hello,
I've connected my PayPal Account for payments, but then i've got a message saying that the beneficiary name is mismatched, while my name on the payment account
is "**Edited for Community Guidelines**" and that on Upwork is "**Edited for Community Guidelines*", so i need help on this issue as the support team hasn't responded since yesterday.

[ijlalzaidi786]

HI Eslam,

The account name and beneficiary name must be matched for verification as your spelling is not correct I think

Regards,

Ijlal

[NikolaS]

Hi Eslam, 

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[eslam_zeid]

Thanks for your effort

[farhaan430]

Hi Sir, 

i have changed my payment method and added payment method to my local bank account. but its showing me error, please solve my this problem.  See (Screenshot in support ticket)

and whenever i am going to add paypal account its showing me (Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.)

and in notification. (Payment method PayPal (xxxxxxxx@gmail.com) was recently added to Financial Account  **Edited for Community Guidelines**

  **Edited for Community Guidelines** is not my name... 

check (screenshot in support ticket)

i have already verify my account with my passport.

my upwork account and paypal name are same..

i have already contacted with support team.. my support ticket is open. 

but nobody replying me... and nobody solving my problem... 

please help me to solve my this problem.. its irritating me.

[LuiggiR]

Hi Manar,

Thanks for reaching out. I can see that you already have an open support ticket for the issue you described and the team is aware. They will be following up with you soon.

Thank you.

[074cce47]

Hello i want to ask about the beneficiary name mismatch, im using my aunt paypal account and i need it to get verified asap, can anyone please help me to solve this issue. Thank you

[g_vasilevski]

Hi Abdul,

Please keep in mind that you add a payment method that is only issued on your name or if your name is listed as a beneficiary name. To learn more about our accepted payment methods and how to add one, check out this Help Article. Thank you.

[074cce47]

Hi Goran,

My auntie gave it to me because i can't create an paypal account, unfortunately i dont have any other option but to use my aunty's paypal account, is there anyway else they can verify it and let me use it.
Thank you.
~ Abdul

[g_vasilevski]

Hi Abdul,

As I've mentioned in my previous post, in order to be able to connect a payment method the method will need to be issued on your name or your name to be listed as a beneficiary name. You can refer to the guide I've shared as well and explore other available payment methods for your location. Thank you.

[a4253080]

Hello,

I'm having the same issue. I was supposed to be paid on Monday, 10/20/21, but these issues are preventing me from receiving anything. Please help.

Thank you

[BojanS]

Thank you for reaching out to us, Halle.

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

[dartkolian]

My Paypal account name is written in cyrillic and it's approved by the Paypal, so I can't use latin names. At the other side, Upwork does not recognize cyrillic names, so I just can not make account name in Paypal and Upwork equal. What should I do to resolve this issue? Please help!

[BojanS]

Thanks for reaching out to us, Nikolay.

Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

[yehiadesigns1]

I have same problem while my name in upwork is the same name i am using in paypal… please help

[JoanneP]

Hi Ahmed,

I just checked, and it looks like you have already added your Paypal account. Please check by going here to view when this will be activated. 

[asifur_rouf]

Hello, 

My full name is MOHAMMED ASIFUR ROUF but I created my Upwork profile was Asif Rouf.  But my bank account is MOHAMMED ASIFUR ROUF. 

I see this warning "Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Please visit our FAQ page for additional information."

Could you please help me with this issue, what should i do? 

Thank you

[BojanS]

Hi Asif,

Please allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

Thank you! 

[benerio_rona_mae]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my maiden name when I created this account.

But I have already edited my details to replace my nmaiden name with my married name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[JoanneP]

Hi Rona Mae,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[musiclover017]

Hi Upwork Team,

Good day! I need your help on this, please. I'm new to Upwork and haven't tried doing any cashout. However, I updated my preferred payment method which should match my name here in Upwork but still get the same error. Let me know what will be my next step. Thanks in advance.

[AveryO]

Hi Sarah Jane, 

It looks like you just recently added this payment method to your Upwork account. This review is a standard process, so don't worry! Please allow up to 48 hours for the team to review your account for the name mismatch. They'll let you know if any further steps are required from you.

[musiclover017]

Hi! Good day! As per checking on my profile, I still have the same error message and I believe it's already more than 48hrs. Let me know what will be my next step for this fix. Thank you.

[JoanneP]

Hi Sarah Jane,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[793cf420]

Hello,
I've had this issue with setting up a payment method where is keeps saying the beneficiary name is mismatched. Its been over 48 hours since my last complaint and the issue hasn't been resolved still.

[JoanneP]

Hi Joseph,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[30dcb51a]

Hello guys,

My first name contains a specific letter that doesn't exist in the English alphabet (ğ, not g), and when I try to save my bank account information, Upwork doesn't let me use the correct letter. I saved my IBAN but my name is written wrong now. I talked to my bank and they said the money might not be delivered if the name is not written as it is. Any suggestions? 

thanks in advance.

[AndreaG]

Hi Tugba,

Someone from our team will reach out to you via support ticket in order to assist you further.

[da478ccc]

While adding the Bank Information it says that last name should be (2 to 26 letters), but my name is Magesh S. And there is only one letter in the last name and when I submit it, it says incorrect format.

So what should I do to solve this issue? And it Always Says Incorrect Format

[g_vasilevski]

Hi Magesh,

I checked your account and I can see that you have reached out to our team via ticket. One of our team members will update your ticket as soon as possible and will assist you further. You can access your tickets on this Link, thank you.

[niralidattani]

Hi, I was previously based in India  and recently moved to Canada. I wanted to update my payment method to my Canadian bank. However, when I try to do that, I get an error saying that there are name mismatches. The bank account is in my name. I am not sure what to do next. Attached is the screenshot from the error. 

Thanks!

[AndreaG]

Hi Nirali,

Someone from our team will reach out to you via support ticket in order to assist you further.

[81005629]

Greetings! I am experiencing the same issue and this has been my second time that my payment is rejected due to incorrect bank details, however there's no problem with my bank info since I have used it for my other withdrawals as well. I have been waiting for almost two weeks now for my funds but it ends up being disabled, please assist me with this issue.

[PradeepH]

Hi Kathlene,

Thank you for your message. I am pleased to inform you that your payment method has been accepted and will be active in 3 days.

Thank you.

Pradeep

[81005629]

Hi,

I am asking about why do I get "incorrect bank details" for the second time now whenever i withdraw my funds? I think this will happen again once I withdraw and wait for days for my funds. I already asked my bank about it and they said that there's no problem with my account. Please assist me, thank you.

[81005629]

Hello,

I am very disappointed on how Upwork rejects my payment transfer for the 3rd time now and keeps on telling me it's due to incorrect bank details. For the third time, there was no error with my bank details and I have contacted my bank multiple times and they said that there's no problem with my card and they haven't received any transactions. This is really disappointing on how Upwork keeps on disabling my withdrawal and took almost 3$ with my money for fees that I can't even refund. I've been waiting for almost two weeks now and it was all failed. I do not wish for any assistance saying that I have to check my card details because there's no error in my side and my payment method is also verified. It's all clear that Upwork is doing something about my funds and keeps on rejecting it to deduct some fees. I need help with my withdrawal and someone who'll fix this asap. This is frustrating.

[PradeepH]

Hello Kathlene,

I'll have one of our customer support agents reach out to you directly to assist you further.

Thank you.

Pradeep

[1c8035e1]

Hi, I'm sure my bank account name and Upwork name are matched but whenever I tried adding a payment method using the direct to local bank section, this message appears, "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

My identity has been verified through a government ID check and a visual verification. Please help me.

 Thanks.

[AveryO]

Hi Nichole, 

Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.