Payment method is inactive

[tuananhle28]

Hi, Upwork supporter,

 2 Days ago I added a new payment method ( the email is the same as my Upwork email) and already used this payment account for my agency account. And yesterday I checked and I saw that this account was inactive, I uploaded my ID and bank statement to follow Upwork the email but still have no reply. Please help me check my case, I can verify this is my account.

Thank for your help.

[NikolaS · Accepted solution]

Hi Bao,

Thank you for reaching out to us. Please know that for security reasons, your new payment method will become active in three calendar days. 

You can find more information in this help article. 

[tuananhle28]

Thank you Nikola for quick reply, this issue is resolved, thank you so much for your help