Payment method verification in progress - Beneficiary Name Mismatched

[jahxian]

I am getting this error message:

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

The beneficiary name and my Upwork names are the same down to the last letter. I don't know why you see this as different. Please help. Thanks!

[JoanneP]

Hi Kristtiane Angelo,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.