Payment method verification taking now more than 2 weeks and I haven't been paid from Upwork yet

[jayyearsley]

Hi there,

I haven't been able to be paid yet because there was an issue with me using a nickname (the name I go by) as my name on Upwork and that didn't match my legal name that was on my bank account. 

I've attached the pop up that has been there since day 1. I have changed my name on my Upwork account and waited a couple of weeks for the manual review process yet nothing has changed.

Would it be possible to have someone manually review my account because I'm sure it's a very easy fix; maybe a glitch or something?

Thanks

[JoanneP]

Hi James,

I checked your account, and it looks like our team already reached out to you directly via a support ticket. One of our agents will update your ticket, providing further assistance.