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Sami ullah's avatar
Sami ullah T Community Member

Payment not processing

Hey i dont know what is happening but i have processed a payment here in my country pakistan and the payment has not been processed till this date the time is more than 24 hours now which usually takes 20 minutes and if a person needs it quickly he will be stuck @upwork should take care of it because i needed it that time very specifically and now i am stuck with this system 

8 REPLIES 8
Abu Ansarul's avatar
Abu Ansarul M Community Member

I'm sorry to hear that you're experiencing difficulties with a payment processing issue in Pakistan. It can be frustrating when payments do not process in a timely manner, especially when you need the funds urgently.

Since you mentioned Upwork specifically, I would recommend contacting their customer support team for assistance with this issue. They should be able to help you identify the cause of the delay and work to resolve the issue as quickly as possible.

Additionally, you may want to check with your bank or payment processor to see if there are any issues on their end that could be causing the delay. They may be able to provide additional information or support to help resolve the issue.

I hope this information is helpful, and that you're able to resolve the payment processing issue soon.

Sami ullah's avatar
Sami ullah T Community Member

The are  not even handeling it right i need to know if it is my problem or theirs

Sami ullah's avatar
Sami ullah T Community Member

Costumer support are not even replying to my tickets

Arjay's avatar
Arjay M Retired Team Member

Hi Sami Ullah,

 

Thank you for reaching out. I can see that you've already raised several support tickets regarding your concern. As mentioned by one of the team members, If you haven't received an email confirmation after a withdrawal, it means the transaction is still in process. Delays may be due to bank holidays or our payment partner may be reviewing the transaction. 

 

Kindly let us know if it's still in process after three business days and we'll look further into that for you. Feel free to access your support tickets and continue coordinating with the team here

 

A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork
Sami ullah's avatar
Sami ullah T Community Member

Still the same problem after 2 days

Sami ullah's avatar
Sami ullah T Community Member

Atleast telling me what is the problem can help me out if it not working refund it 

Sami ullah's avatar
Sami ullah T Community Member

So i have withdrawn some amount from upwork to my bank account where it was confirmed to be withdrawn 3 days ago but not processed till this date and i have been making tickets and everyone is  telling me it will take time 3 days 4 days and its been 3 days and i needed that money urgently and now i am stuck with that i dont know the problem what are they doing it should not have taken that long the costumer support is so bad that they are not even trying to do anything just telling me to wait even after telling them help me out i need it urgently what kind of service is this even pay back your half share you take our money to provide us service and you even **bleep** up in that i will specifically tell everyone dont use this platform 

i dont know what to do i am stuck i am litterally so stuck

Arjay's avatar
Arjay M Retired Team Member

Hi Sami Ullah,

 

I'm sorry to hear that you still haven't received your payment. Since you've already raised a support ticket regarding your concern, kindly allow 24-48 hours for the team to follow up with you and assist you further. You can access your support tickets here. Note that support requests are responded to in the order they are received. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork
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