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Payment not received

jihan-lilas
Active Member
Jalila M Member Since: Oct 18, 2019
1 of 3

Hello,

I issued a direct payment last Sunday and I received a confirmation email from Upwork saying that the payment has been processed, but I haven't received it. Usually, this takes only 48 hours.

When I contacted my bank they said that they need the agency name from where the payment was issued to open a ticket.

Could you please support me?

Thank you in advance.

Regards

 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 3

Hi Jalila,

 

I checked the transaction and can confirm that it was successful from our end. Please note that Direct to Local Bank transactions are processed within four business days. If the transaction still hasn't reflected on your account after eight business days, you can come back here, and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.

 

Thank you.

~ Aleksandar
Upwork
jihan-lilas
Active Member
Jalila M Member Since: Oct 18, 2019
3 of 3

Hi Alexander,

 

Thank you for your response.

This is really weird, as I receive the payment usually within 2 working days, and there were no holidays in both side. Anyway, I will wait a bit as you suggested.

Thanks again.

Regards,

jalila

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