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olgakorn
Community Member

Payment problem

Hello. I had problems with my bank card, and the contract payment was not debited. Now my bank card is working, but it says that I need to enter a new payment method. Please activate my existing payment method, because I have no other method.

 

The system says that "We were unable to process your payment. Please update your billing method and try again."

ACCEPTED SOLUTION
olgakorn
Community Member

Update: I solved the problem by myself. I updated the information in my current payment method and it worked

View solution in original post

1 REPLY 1
olgakorn
Community Member

Update: I solved the problem by myself. I updated the information in my current payment method and it worked

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