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Community Member

Payment processing delay

I had requested a payment on 10-Dec-2018. As per Upwork policy payments need to be processed in 1 business day. However, in this case today (13-Oct) is fourth business day.


This is a direct to local bank transfer request. I understand that post payment processing it may take 4-5 days for funds to arrive in the bank. But, the payment processing itself is taking 2 days+(yet to be processed). And up until now, I haven't received the 'your payment has been processed' e-mail since I received the payment confirmation via e-mail. Is this delay normal?

Community Manager
Community Manager

Hi Gabriel, 

I checked the transaction you are referring to and it looks like this is still in process. I'll check this with the team and get back to you once I have more information.

~ Avery

I just received a response from Upwork Help Center, it's said that the withdrawal that I have made on December 10th for the amount of $62.21, has not been processed yet.

Community Member

I requested payment today and Upwork is usually fast with it but I haven't received the payment yet. It's over an hour already.

Hi Alice,


Please keep in mind that  It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!

~ Goran
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