Payment processing delay

[gabrielalfarizie]

I had requested a payment on 10-Dec-2018. As per Upwork policy payments need to be processed in 1 business day. However, in this case today (13-Oct) is fourth business day.

This is a direct to local bank transfer request. I understand that post payment processing it may take 4-5 days for funds to arrive in the bank. But, the payment processing itself is taking 2 days+(yet to be processed). And up until now, I haven't received the 'your payment has been processed' e-mail since I received the payment confirmation via e-mail. Is this delay normal?

[aocumen]

Hi Gabriel, 

I checked the transaction you are referring to and it looks like this is still in process. I'll check this with the team and get back to you once I have more information.

[gabrielalfarizie]

I just received a response from Upwork Help Center, it's said that the withdrawal that I have made on December 10th for the amount of $62.21, has not been processed yet.

[alicemartin_]

I requested payment today and Upwork is usually fast with it but I haven't received the payment yet. It's over an hour already.

[g_vasilevski]

Hi Alice,

Please keep in mind that  It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!