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Payment received twice for Direct bank tranfar

jdahmad
Active Member
Muhammad J Member Since: Sep 1, 2018
1 of 3

Hi guys!

 

I withdraw some amount to my direct local bank on Friday, 8th January 2021 -- On Monday I received an amount in my bank but I was not notified by Upwork that my payment has proceeded. But on Tuesday Upwork notified and I again received an amount in my bank. But the second amount was slightly different (in rupees) -- I'm assuming this difference may due to the dollar rate variation on Monday and Tuesday. 

 

I've already faced this issue last year but that time I received the same amount twice and one amount was automatically rollbacked within 24 hours. But this time it did not rollback.

 

Anyone can please guide me on this issue. What should I do as the amount I've is not mine and I'm assuming that I recevied that amount by any technical issue? 

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
2 of 3

Hi Muhammad,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further with this.

 

Thank you.

~ Aleksandar
Upwork
jdahmad
Active Member
Muhammad J Member Since: Sep 1, 2018
3 of 3

Thank you for your response

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