Nov 21, 2021 09:36:06 PM by Mohamed A
Solved! Go to Solution.
Nov 22, 2021 01:13:01 AM by Pradeep H
Hi Mohamed,
Thank you for your message. I checked and it looks like the client has paid you $69 in total on the said contract. If you feel this was more than the agreed amount, you can initiate a refund from your contract page for the additional amount paid by the client.
Thank you.
Pradeep
Nov 22, 2021 01:13:01 AM by Pradeep H
Hi Mohamed,
Thank you for your message. I checked and it looks like the client has paid you $69 in total on the said contract. If you feel this was more than the agreed amount, you can initiate a refund from your contract page for the additional amount paid by the client.
Thank you.
Pradeep
Nov 22, 2021 07:20:07 AM by Mohamed A
Nov 22, 2021 07:28:08 AM by Petra R
Mohamed A wrote:
I think its not successfully paid.
What makes you say that?
Mohamed A wrote:
I think miscellaneous payment will be disregard automatically.
Why? Such payments are processed like any others. Go to Reports > Pending. Is there a date in the left hand column?
Nov 22, 2021 09:37:38 AM by Andrea G
Hi Mohamed,
I can confirm that, in general, if a Milestone is released with funds higher than the amount in Escrow that invoice will show as miscellaneous in your reports. If there are any issues with Upwork charging the client for that amount, the client can discuss it with our support team and they'll assist. I can see your client is already being assisted!
If you have any further questions, please let us know.
Nov 22, 2021 03:01:12 AM by Petra R
Mohamed A wrote:
Will my JSS will get affect for this refund?
No, of course not. Unless you are making this whole thing so unpleasant for the client that you end up with poor feedback...