Payment refunded

[zubairhusnain58]

Hi, I have done two jobs for the same client in the same week both jobs have 165$ amount when the payment was paid to me then this day I received message the client refunded amount now he is not paying me what I do now please guide me

[pgiambalvo]

Unless it was an hourly contract and you used the time tracker, there is nothing you can do and you will never get the money. Sorry.

[zubairhusnain58]

Yes this is an hourly job and I have time tracker record actually issue is that he has refunded amount

[pgiambalvo]

Then Upwork should pay you themselves. I'm sure someone from Upwork will reach out to you here, and you should also open a ticket with them. Good luck.