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salim-mia
Community Member

Payment release issue

Greetings!

Hello Upwork I have faced a little problem. 15 days ago I have successfully completed a job with **Edited for Community Guidelines**. I noticed that he didn't release my payment and he goes off line. Now what can I do?. Check  screen shot  and please help. 

Best Regards,

Salim

 

2 REPLIES 2
petra_r
Community Member

I can't see anything on the screenshot - did you correctly submit the work for payment via the submit for payment function on the contract?

If yes, the money will be released 14 days after the last time you clicked on "submit for payment" or "resubmit", unless the c client requests changes.

NikolaS
Moderator
Moderator

Hi Salim,

 

Could you please click on my name and send me a PM with more information about the contract you are referring to? I will be sure to look into your report and escalate it accordingly.

 

~ Nikola
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