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workwithzee
Community Member

Payment returned

I made a withdrawal of $48 yesterday and charges of $0.99 was deducted from the payment. My withdrawal request was rejected today yet only $47.01 was returned to me. When do I get my $0.99??
1 REPLY 1
AleksandarD
Community Manager
Community Manager

Hi Immaculata,

 

The fees will return if the withdrawal failed due to an error from our end. If the transfer fails because you provided incorrect information, the funds will be returned to you minus the following costs:

  • Original withdrawal fee
  • Any return fees incurred by Upwork
  • Any additional fees or penalties your provider may assess

I suggest checking out this help article for more information.

 

Thank you.

~ Aleksandar
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