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idowu_faith
Community Member

Payment reversal

Hi, my earnings were auto-sent to the wrong payment method. Is there a way to return the money back to Upwork so I can use the correct payment method?

3 REPLIES 3
759e32fa
Moderator
Moderator

Hi Faith,

 

Thank you for reaching out to us. Once a withdrawal is initiated it cannot be canceled whether it is manual or automatic. The funds will be sent to the payment method on file. If there are any issues with the bank account, the funds will be returned to Upwork and once this has happened, rest assured that we will immediately credit the funds to your account.


~ AJ
Upwork
ee056752
Community Member

Please help. I didn't know my bank only permitted WIRE/SWIFT transfers. But I sent the money via ACH. Now the money has been deducted from Upwork since on Sunday and it is not reflected in my bank either.

Can I be refunded?

Hi Emmanuel,

 

Thank you for reaching out to us. If there are any issues with the bank account, the funds will be returned to Upwork and once this has happened, rest assured that we will immediately credit the funds to your account.

 

~ Nikola
Upwork
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