Payment still pending after 5 day security period + Upwork support malfunction

[alexover]

So the title is my problem, and when I mailed the same question to the support i received this answer:

Hello Alex,

Thank you for contacting Upwork Support.

First, we want to say that we appreciate your interest in becoming part of the Upwork community. Unfortunately, after reviewing the skills and experience in your submitted application we have found we cannot accept it.... ETC...

I am already an active Upwork freelancer. Just need to access my money! Thanks!

**Edited for community guidelines**

[BojanS]

Hi Alex,

I'm sorry to hear about the trouble this caused. We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for your patience.