Payment still pending

[lavizafalaknaz]

It's been more than 24 hours since the completion of a project. The client released the payment right away but it's still pending. What can be the issue?

[BojanS]

Hi Laviza,

When a client releases a milestone payment, it goes through a 5-day security period, and will show under the Pending tab of your Overview page (Reports > Overview). During the 5-day security period, it gives the system time to process and clear the payments. Please read this article for more information about Fixed-Price Protection.

Thank you!