Payment still showing in Pending, even after 9-10 days.

[rishabtyagi]

I was rewarded with a bonus of 120$ by one of my previous client,

on 22 May 2020 and that amount is still showing in pending.

The bonus was paid after the contract was ended.

Thank you. 

[petra_r]

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Rishabh T wrote:

I was rewarded with a bonus of 120$ by one of my previous client,

on 22 May 2020 and that amount is still showing in pending.

The bonus was paid after the contract was ended.

---

If, when you go to your Pending Tab, there is no date in the left hand column and it just says Pending, then the client's payment method repeatedly declined the transaction. In other words, the bonus was never paid.

[rishabtyagi]

Hey Perta,

But I have got the e-mail, notification on Upwork, and about the date, it's displaying incorrectly on the other milestone that I have confirmed paid for. The bonus is factored in the total earning displayed on my profile on the job, and even on my contract. Milestone paid is 360$ and total earning on the job is 480$.

**Edited for Community Guidelines**

The date is displayed incorrectly even on other contracts too. 

**Edited for Community Guidelines**

E-mail- confirmation about the payment. 

**Edited for Community Guidelines**

Thank you, if I am missing something do tell me. 

[petra_r]

The screenshots show that the bonus should be available to withdraw on the 3rd of June.

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Rishabh T wrote:

But I have got the e-mail, notification on Upwork, and about the date, it's displaying incorrectly on the other milestone that I have confirmed paid for. 

E-mail- confirmation about the payment. 

**Edited for Community Guidelines**

---

That does not mean the payment went through. That's just a confirmation the client has issued the bonus, not that payment was successfully made to Upwork.

That said, it is possible that there is a bug.

[rishabtyagi]

Bug in Upwork?

Can you tell me what should I do now, because the client has confirmed that payment was deducted from his account? and it is also displaying on my profile. 

Is it because the payment was paid after the contract was ended. 

Can you please do a deep analysis and release the payment. 

Thank you, Petra. 

[petra_r]

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Rishabh T wrote:

Can you tell me what should I do now

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Just wait until it releases on the 3rd

[rishabtyagi · Accepted solution]

Sure, thank you, I thought my issue would get resolved in 1 week, 5 stars in response time. 

Still, the reason for more than 10 days delay is not clear, 

but anyways, I will wait till 3 June. 

[8c084b16]

How was it? I have similar issue. 

[ArjayM]

Hi Joseph,

I checked and can confirm that the transaction you're referring to was successful on our end. Direct-to-local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and your location can also delay the process. Please let us know if after eight business days, the funds are still not reflected in your account so we can initiate a trace for you. 

Feel free to check this help article for more information.

[8c084b16]

Hi Arjay, 

Do you mean the current pending $ was successfully deducted from my client's account? It doesn't show the date. Please, check the attached file.

Thank You.