Apr 27, 2021 11:41:18 AM by Zaeem U
Hi, I hope you are fine. Yesterday I made a transaction to my local bank account and till now I didn't receive the payment to my local bank account. This is the first time I face this type of issue otherwise on my previous payments I get the payments after a few minutes of transactions made from Upwork.
I call to my bank as well and ask them about that and they said, they don't receive any payment against this reference ID yet.
Can you help me to trace my payment or what is the issue actually?
Solved! Go to Solution.
Sep 29, 2021 10:21:11 PM Edited Sep 29, 2021 10:41:37 PM by Arora A
Sep 29, 2021 11:33:19 PM by Joanne P
Hi Arora,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Sep 30, 2021 01:14:59 AM by Rabin B
I got 'Payment Confirmation' email 24 hours ago. Usually I got 'Payment has been processed' email 2-3 hrs after that. But today 24 hrs gone and I still havn't received that email. This is happen 2nd time in 3.5 years.
Sep 30, 2021 01:23:03 AM by Aleksandar D
Hi Rabin,
I checked the transaction and it looks like it's still being processed. Please note that Direct to Local Bank transactions are processed within four business days. If the transaction still hasn't reflected on your account after eight business days, you can come back here, and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.
Thank you.
Sep 30, 2021 02:22:10 AM by Rabin B
I havn't received the email yet which I usually got when my payment has been processed. Usually I got that email which indicates the exchange rate and the amount I should recieive. But this time arround no email about that.
Oct 1, 2021 02:52:39 AM by Gina C
i made my withdrawal at around 11am, but please why until now i did not received any funds yet?my friend made his withdrawal at around 12 noon already but he got the funds just after 30-40 minutes after the withdrawal ?
Oct 1, 2021 02:55:02 AM by Ijlal Z
Hello Gina,
Your bank has any restrictions or your bank online system is in upgrading process.
Oct 1, 2021 03:25:35 AM by Aleksandar D
Hi Gina, and Regie,
I checked both of your transactions and can confirm that they were successful from our end. Please note that in general, Direct to Local Bank payments take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, you can come back here, and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.
Thank you.
Oct 1, 2021 07:30:14 PM by Jestony P
Hello guys, I've had several bank transfers before and it reflected in my BPI account in just 3-4hrs but on September 30, 2021, I was a bit worried, it's been 2 days now still not in my account.
Anyone can explain? Thank you in advance!
Oct 1, 2021 09:09:48 PM by Joanne P
Hi Jestony,
For Direct to Local Bank transfer, payments take up to four business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. You might want to check the following help articles for more information:
Direct to Local Bank Fees and Timing
Oct 6, 2021 01:13:18 AM by Aasma S
I have taken withdrawal to my bank account and got a notification from Upwork that your payment has been prodcessed. But still, I didn't receive it in my bank account.
Ref ID: 418548439
Oct 6, 2021 01:21:46 AM by Goran V
Hi Aasma,
I would like to clarify that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. To learn more about this, check out this Help Article. Thank you!
Oct 7, 2021 01:38:57 AM by Ata Baris C
Hi, I received the weekly payment yesterday and it still hasn't deposited to my bank account. So I wanted to reconfirm the IBAN number I submitted for the bank account, however in my payment methods I can only see XXX-(4 digit number) , can you help me to reconfirm the IBAN number?
Oct 7, 2021 01:54:41 AM by Goran V
Hi Ata,
I would like to confirm that you will not be able to view your IBAN number. If you think that it is not the correct one, I would suggest removing it and add it again.
Regarding your withdrawal, please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!
Oct 9, 2021 10:57:12 AM by Ayoub M
My payment has not been processed yet, it usually takes 5 to 8 hours after withdrawal but it's almost been 24 hours.
Oct 9, 2021 02:42:48 PM by Luiggi R
Hi Ayoub,
Thanks for reaching out and I'm sorry to hear you haven't received your funds. Please, note that direct to local bank payment can take up to four business days to arrive at your bank. You can check out this help article to learn more.
Oct 9, 2021 03:38:56 PM by Ayoub M
Hi,
I am aware of the bank funds delay, but the payment has to be processed on Upwork first, but I didn't receive a notification like usual that my withdrawal was processed on UPWORK.
Oct 9, 2021 08:30:46 PM by Petra R
Ayoub M wrote:I didn't receive a notification like usual that my withdrawal was processed
It's the weekend. Don't worry.
Oct 11, 2021 08:11:33 AM by Carmen Elena S
Hi, I have had a problem since last week. I wanted to withdraw my funds from available, and they returned back with the reason that my account is invalid. I want to mention that my account is ok, that since I withdraw the funds and until now, I have used it.
Could you tell me what to do please?
Thank you very much.
Oct 18, 2021 06:58:09 PM by Kong S
Hi guys, I requested a withdrawal on 15/10 using direct to a local bank. It's been 4 days and I'm quite worried about the process. May I know where could I check the status of it? I'm in need of the money to pay my bills.
Oct 18, 2021 07:52:28 PM by Avery O
Hi Kong,
I checked the transaction you are referring to and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions is processed within four business days. If the transaction still hasn't been reflected on your account after eight business days, you can come back here, and our team will assist you further.
In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.
Oct 18, 2021 10:16:44 PM by Sikandar R
I have withdrawn my payment from Upwork, but it hasn't arrived in my local bank account?
I checked with Upwork support, and they recommend sending a screenshot of the bank statement.
I want to know if anyone else has faced this issue, and how was it resolved? And did you get paid in the end?
Oct 19, 2021 02:17:13 AM by Petra R
Sikandar R wrote:I have withdrawn my payment from Upwork, but it hasn't arrived in my local bank account?
How long ago? More than 8 business days? (business days exclude (!) weekends and holidays).
Oct 19, 2021 03:18:57 AM by Sikandar R
No. It hasn't been full 8 days when excluding weekends and holidays. The eighth day would be tomorrow. That means Wednesday. So do I launch the withdrawal tracking on Wednesday or wait till Thursday in case it doesn't arrive by that time?
Oct 19, 2021 03:23:12 AM by Goran V
Hi Sikandar,
Our team can initiate a trace of your transaction on Thursday. If you have any additional questions, feel free to follow up directly on your ticket with the number 32929020. Thank you.
Oct 19, 2021 04:19:16 AM by Sikandar R
Hi Goran,
Thanks for responding to my queries. There has been a development!
The payment has been reimbursed into my Upwork account as we speak.
The local bank method was disabled. So I went ahead and re-enabled it by clicking on the 're-enable' option.
Will I face the same issue if I proceeded with the transaction again through the local bank method?
Help! I need to withdraw the funds, but, at the same time, I fear it might not work again and I might face a delay of up to 7 days again where I won't know where my funds went.
Oct 19, 2021 04:24:02 AM by Goran V
Hi Sikandar,
If you think that you may experience any problems with your method, you can always remove it and add it again (making sure that the correct number is listed). If you have any additional questions, feel free to update your ticket at any time and our team will assist you further. Thank you.
Oct 19, 2021 02:20:41 AM by Goran V
Hi Sikandar,
In general, direct to local bank payments take up to four business days to arrive at your bank. To learn more about this, check out this Help Article.
Our team will update your ticket as soon as possible as well and will assist you further directly there. Thank you.
Oct 19, 2021 04:14:18 AM by Muhammad A
Hi Goran,
I have withdrawl a payment of $18 on 15-Oct. I have not recieved the payment yet.
I have withdrawn an other payment of $16 on 17-oct which i have recived .
Let me know why I have not recieved the payment yet?
Here is Refrence Id 420728643
Oct 19, 2021 04:17:13 AM by Goran V
Hi Muhammad,
Please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. To learn more about this, check out this Help Article. Thank you!
Oct 26, 2021 11:27:23 PM by Petra R
Wilfredo Jr. H wrote:
Please process now my funds. I need it now. Asap
You've only just withdrawn! You need to stop all those posts about your withdrawals.
Withdrawals are processed to reach your account within 2 to 4 business days. You were told this repeatedly. If yours generally arrive earlier, that's good luck. There is no way to manually speed up the time it takes.
Just be patient, the funds will arrive when they arrive. Imagine if all the thousands and thousands of freelancers who withdraw their funds on a Wednesday started posting "WHERE I MY MONEY?" posts after an hour every week?
If your funds haven't arrived after 8 (!!!) business days (not a few hours) you may contact support.
Oct 26, 2021 11:54:40 PM by Wilfredo Jr. H
Oct 27, 2021 12:04:20 AM by Goran V
Hi Wilfredo,
I understand your concern with this and would like to confirm that we can't expedite a withdrawal. Please keep in mind that the usual time frame for the funds to be loaded on your account is up to 4 business days. To learn more about this, check out this Help Article. Thank you.
Oct 27, 2021 12:04:05 AM by Joanne P
Hi Wilfredo,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Oct 27, 2021 10:22:11 AM by Adelaide M