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Payment verified... worked on and submitted deliverable... then payment suddenly not verified...

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Active Member
Alex W Member Since: Dec 28, 2017
1 of 13

This is the second time this has happened to me on a project. The first one finally coughed up a payment method and made good. This one... not so sure. They have gone dark on me. 

 

The client sent me the contract, I accepted it, got started. Payment method was verified at that time. Hourly work. Finished the work and delivered (everything was still good). At the end of the week when hours were submitted, suddenly payment method was not verified. Yeah, not cool. 

 

The problem is the hours had to be entered manually. The timer conflicts with the software I have to use for this project (both are system resource hogs). Besides, a good bit of the work was done when not in front of a computer (phone calls). 

 

So I guess I am likely out of luck on this one? 

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Community Guru
Katrina B Member Since: Jan 9, 2011
2 of 13

Yes, because manual time is not covered under the hourly payment protection. 

"Fairness is giving all people the treatment they earn and deserve. It doesn't mean treating everyone alike-Coach John Wooden"
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Active Member
Alex W Member Since: Dec 28, 2017
3 of 13

I was afraid of that. I am beginning to think Upwork is not for my line of work. Too many of my projects require offline work or physical in-person work where you can't use the timer. Upwork is not designed for that. Plus way too many scams on here to weed through. 

 

I don't know how anyone makes a success of working on here or any of the online platforms quite honestly. They all seem to be plagued by the same issues. 

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Community Guru
Rene K Member Since: Jul 10, 2014
4 of 13

@Alex W wrote:

 

I don't know how anyone makes a success of working on here 


You have no idea how successful some freelancers are. This freelancer for instance is very happy with Upwork :-)

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"Where darkness shines like dazzling light"   —William Ashbless
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Active Member
Alex W Member Since: Dec 28, 2017
5 of 13

Sorry Rene - Just frustrated I guess. I put a lot of effort into finding good projects on here (daily search) and out of the hundreds I have applied for, only 3 panned out, and 2 of those 3 had issues with payments. My wife has done similar and everything she has gone after turned out to be bogus. 

 

I just wish there were better ways to eliminate the bogus ones and up the game on here. It would make it better for all. 

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Community Guru
Rene K Member Since: Jul 10, 2014
6 of 13

Alex, we've seen successful PMs around here. Getting started is hard, it requires patience and knowledge about how the platform works. I'm failing to understand your profile, are you a PM, a WiFi specialist? You need to know that wearing many hats rarely works well here. Better specialize in one niche rather than trading into many directions.

 

You also need to know the ropes of Upwork, you'll find a treasure of information here: Getting Started on Upwork

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"Where darkness shines like dazzling light"   —William Ashbless
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Community Guru
Rene K Member Since: Jul 10, 2014
7 of 13

Alex, one more thing. You cannot work as a team with an individual account. If you're a team, you need to set up an agency. This may get you suspended.

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"Where darkness shines like dazzling light"   —William Ashbless
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Active Member
Alex W Member Since: Dec 28, 2017
8 of 13

Rene, thanks for the catch - I must have forgotten to change the profile when I went back to being a single freelancer. I will reword that. I dropped the agency because too many of the gigs I was going after refused to allow agency response so it wasn't worth it. 

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Ace Contributor
Felipe H Member Since: Sep 27, 2015
9 of 13

So just to understand this... I finished a fixed price project and submitted it, the submission was accepted and then upwork blocked our financial capabilities because of potential fraud... finally they reversed the funds to the client, meaning that I was never paid for the project...
During the whole process until I ended and still now, we can see his healthy profile with a verified payment, probably ready to scam someone else:

Captura de pantalla 2017-12-28 a la(s) 23.21.13.png

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Community Guru
Nina K Member Since: Nov 29, 2017
10 of 13

Hi Felipe,

While we won't be able to share details regarding the reversal or the status of the client's account, there are rare cases of Terms of Service violations and abuse which unfortunately result in payment being reversed according to Article 6.4 of the Terms of Service.

~Nina
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