Feb 20, 2022 07:27:31 PM Edited Feb 20, 2022 07:32:57 PM by Majid A
Hi Respected Upwork Team
I Completed a Project its a hourly Project and take 3.30 hrs
But did not get paid today i was waiting like hourly Projects paid every Monday.
Please Check and do some thing.
We Love to work on upwork.But upwork not working properly nowadays for last 3 4 Projects i did not get free connects even i know the rules like the 50 connects limit,48 Hours Wait,submit proposal and get interviewed.
And when the upwork team member come to check they said the client send direct offer but its not like that.
Solved! Go to Solution.
Feb 21, 2022 12:10:52 AM by Pradeep H
Hi Majid,
Thank you for your message. As per the weekly billing cycle, the weekly billing period (Week 1) begins Monday at 00:00 midnight UTC and ends Sunday at 23:59 UTC. You are allowed to make changes and final edits to your work diary next week (Week 2) from Monday 00:00 midnight to 11:59 a.m. UTC following the close of the billing period. We automatically invoice clients and charged their primary billing method for hourly contracts at 12 noon UTC. The client is allowed to review your work diary from 12 noon UTC until the following Friday at 23:59 UTC and file a dispute if there is any problem. If there is no dispute raised by the client and the client's payment method is successfully charged, your fund will enter the 5 days Security period from Saturday 00:00 midnight and will become available for withdrawal the following Wednesday (Week 3). Hope this helps.
Thank you
Pradeep
Feb 20, 2022 09:19:32 PM by Pradeep H
Hi Majid,
Thank you for your message. Please note that all logged hours on the Hourly contract are processed as per the Upwork weekly billing cycle. You can check your Report page for more information.
Thank you
Pradeep
Feb 20, 2022 09:30:49 PM Edited Feb 20, 2022 09:38:21 PM by Majid A
Yes Sir i know that. Thats why i am asking that it Should be paid on this Monday as it is last week hours but i didn't received any
Thanks
MAJID ALI
Feb 21, 2022 12:10:52 AM by Pradeep H
Hi Majid,
Thank you for your message. As per the weekly billing cycle, the weekly billing period (Week 1) begins Monday at 00:00 midnight UTC and ends Sunday at 23:59 UTC. You are allowed to make changes and final edits to your work diary next week (Week 2) from Monday 00:00 midnight to 11:59 a.m. UTC following the close of the billing period. We automatically invoice clients and charged their primary billing method for hourly contracts at 12 noon UTC. The client is allowed to review your work diary from 12 noon UTC until the following Friday at 23:59 UTC and file a dispute if there is any problem. If there is no dispute raised by the client and the client's payment method is successfully charged, your fund will enter the 5 days Security period from Saturday 00:00 midnight and will become available for withdrawal the following Wednesday (Week 3). Hope this helps.
Thank you
Pradeep
Jul 21, 2022 02:50:04 AM by Ioana Cosmina P
Hi there,
I'm new on upwork and I have a problem with the payments. First I had a name mismatch but I change it and now is good. But I verified my bank account and I didn't receive any money from my upwork project. Could be that I have to wait now the next time when I have the payment for receive the money of the old payments? In my historical transaction I have all the invoices but I check my bank and nothing. I'm a little bit worried, can you please help me to understand why I didn't receive nothing yet?
Jul 21, 2022 05:25:36 AM by Pradeep H
Hi Ioana,
Thank you for your message. I do not see any recent fund withdrawal initiated from your Upwork account. Please note that you will need to initiate a fund withdrawal from your Upwork account to receive them in your bank. You can initiate a fund withdrawal from the 'Get paid' page. You can refer to the Report page for your earning status. Feel free to message us if you need further assistance.
Thank you,
Pradeep
Jul 21, 2022 03:57:05 PM by Ioana Cosmina P
Hi Pradeep,
thank you for your help. I do it and now the error is on my birth date. "The reason for returned funds is invalid data in the following fields: date_of_birth." I try to change in my Contact Info but there is not date of birth there. Can you help me please?
Jul 21, 2022 07:05:18 PM by Avery O
Hi Ioana,
I have asked for the help of the Customer Support Team so that they can reach out to you to assist you further with your concern.
Jul 22, 2022 12:12:28 AM by Ioana Cosmina P
Hi Avery,
Thank you. Why my payment is failed if all my ID verification, location vaerification and so on is was accepted?
Jul 22, 2022 02:52:22 AM by Pradeep H
Hi Ioana,
Thank you for your message. I see that our support team has already reached out to you via a support ticket. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern.
Thank you,
Pradeep
Jul 26, 2022 04:56:11 AM Edited Jul 26, 2022 06:21:26 AM by Nikola S
Hi Pradeep,
Thank you so much for your time. **Edited for Community Guidelines** close the support ticket and now I can not ask there more about my payment issue. I can see that in my lifetime billed I had an xxx amount of money and to ¨Get Paid¨ is less, more less. Why I can not ¨Get Paid ¨ for the total amount of the Lieftime billed? I dind´t recive any money and my client has paid.
thank you!