Payment

[juliusebisa]

Hi, I need help. My client send me payment via bonus last weekend. However, I am unable to find it in my earnings. Its says here zero earnings and no notification recieve.

[petra_r]

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Julius E wrote:

Hi, I need help. My client send me payment via bonus last weekend. However, I am unable to find it in my earnings. Its says here zero earnings and no notification recieve.

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Go to your Reports Overview

Take a look at the Pending Tab, specifically the left hand column - is there a date?

Being paid via bonus (rather than via a properly tracked hourly contract or a funded milestone) is risky because if the client does not pay Upwork, you never see any of that "bonus" money.

"Where is my money?"

[juliusebisa]

Thanks for responding. I clicked on the Pending tab and it says You have no pending payments. 

[petra_r]

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Julius E wrote:

Thanks for responding. I clicked on the Pending tab and it says You have no pending payments. 

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Then what makes you think your client paid you as a bonus? (unless you have already withdrawn it?) It wasn't $ 6.77, was it?

[juliusebisa]

No, cause he told me that he paid upwork last Saturday July 27. There was nothing to withdraw thats why I'm checking if he really sent me one. 

[petra_r]

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Julius E wrote:

No, cause he told me that he paid upwork last Saturday July 27. There was nothing to withdraw thats why I'm checking if he really sent me one. 

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Why would he pay Upwork rather than send bonus to you? Did that client have a failed charge previously or something along those lines?

Essentially, if it does not appear in any of your Reports tabs or your transaction history, the client never paid you a bonus.

[juliusebisa]

Yes there was, the progress I noticed was the contract is now activated from suspension. Should I asked him to send me a bonus? If he failed before did the payment he sent is used to activate the suspension?

[petra_r · Accepted solution]

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Julius E wrote:

Yes there was, the progress I noticed was the contract is now activated from suspension. Should I asked him to send me a bonus? If he failed before did the payment he sent is used to activate the suspension?

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OK, now we're getting somewhere 🙂

Your client failed to pay Upwork for your hours and Upwork reversed some or all of the money because you did not log your time correctly / did not qualify for protection.

The client then came back and paid Upwork what he owed them (which did NOT include what Upwork had already deducted from you) - so yes, the client did pay Upwork what he owed THEM, now he needs to pay you what he owes YOU.

Does that makes sense? You might want to show your client a copy of the mail you got informing you of the reversed money so the client can issue a bonus.