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Payment

canlaszhara
Active Member
Zhara Mariz C Member Since: Jan 30, 2019
1 of 7

Hi,

 

I didn't receive my last payment. Five days have passed, and it doesn't show in my bank account. Please, answer my concern. I don't know what to do, I need my money back. Last time, I received an email saying that the transaction was failed, but with this one, I didn't receive any. 

 

Thanks,

robin_hyman
Community Guru
Robin H Member Since: May 28, 2019
2 of 7

If you go to Reports --> Overview, do you see your payment?  Is it still in pending?  If today is the 5th day, it might show up later UTC time.  Don't stress yet!

canlaszhara
Active Member
Zhara Mariz C Member Since: Jan 30, 2019
3 of 7
No, it's not pending anymore. I get paid last wednesday, and until now I
didn't receive anything. Five days from the day I get paid, until now I
don't know what's going on.
robin_hyman
Community Guru
Robin H Member Since: May 28, 2019
4 of 7

If it's not in pending, do you see it in Reports --> Overview under any of the tabs?

 

 

canlaszhara
Active Member
Zhara Mariz C Member Since: Jan 30, 2019
5 of 7
Yes, it's under the recent transaction. It says, 3/11/2020 Withdrawal
Direct to local bank transfer.

But, it's not in my bank account.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
6 of 7

Hi Zhara Mariz, 

 

Please know that Direct to Local Bank transfers take between 2 to 5 business days. If it hasn't reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you. You can check out this article for more information about fees and timing associated with the Direct to Local Bank method.

 

Thank you!

~ Bojan
Upwork

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canlaszhara
Active Member
Zhara Mariz C Member Since: Jan 30, 2019
7 of 7
Thank you
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