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Payment

Active Member
Valerie L Member Since: Jun 19, 2017
1 of 6

Payment has been issued and processed and said that it was to be in my account  last Friday but it has not come through yet. I am wondering if there can be a trace done on it, how to contact support  and how to find out where this money went?

 

Thank you

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 6

Hi Valerie,

 

I'm sorry to hear your withdrawn earnings still hasn't reflected on your account. Please know that direct to local bank transfers take between 2 to 5 business days. If it hasn't reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you.

 

Thank you.

~ Bojan
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Active Member
Valerie L Member Since: Jun 19, 2017
3 of 6
Thank bojan,

Please can you do a trace as the payment is still not reflected in my account nor is the one issued this week. Please let me know what you need from me.

Thank you
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 6

Hi Valerie,

 

Our team can initiate a trace on your transaction after 8 business days. If you don't receive your funds let us know here and our team will assist you further. Thank you.


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Active Member
Valerie L Member Since: Jun 19, 2017
5 of 6
It has been 8 business days for the one payment....can you please initiate trace
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 6

Hi Valerie,

 

I just reached out to you via PM with more details. Thank you.


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