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db611677
Community Member

Payment

My mpesa withdrawal has delayed for more than 24hrs, could someone help me sort out the issue?

1 REPLY 1
NikolaS
Moderator
Moderator

Hi Ronne,

 

Thank you for reaching out to us. We checked and can confirm the transaction you're referring to was successful on our end. Please know that in most cases, your payment transfers immediately. However, there are occasions when it may take up to 24 hours on weekdays or the next business days on weekends. If it has been more than 24 hours and one business day, let us know so that we can assist you further.

 

You can find more information in this help article

 

~ Nikola
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