Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Payments Delayed by 1 Week in Weekly Payout Schedule

palri
Active Member
Raghav P Member Since: Apr 20, 2021
1 of 11

Hi,

I have set my payment schedule as weekly (every Wednesday). According to the hourly payment regime, my payment becomes available every Wednesday (After a 5 day review period + 5 day security period). As per my understanding and expectation, this available payment should be credited to my bank account immediately as per the weekly schedule. Despite, this payment gets scheduled for next Wednesday, essentially delaying the payment for another week, making my payout time unreasonbaly 17 days!

 

Please check what's wrong and rectify.

 

Regards,

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
2 of 11

Hello Raghav,

 

I'm sorry to hear about the delay in receiving your payment to your bank. It may take up to 4 business days for the payment to reach your bank account. Bank holidays in the U.S. or your country can delay your funds. You can refer to this Help article for more information. Feel free to message us if you do not receive funds within 8 days so that we can initiate payment tracing for you.

 

Thank you

Pradeep H.

Untitled
palri
Active Member
Raghav P Member Since: Apr 20, 2021
3 of 11

Hi Pradeep,

 

Thank you for your response. But that is not the case I've highlighted. It's not about delays due to processing times at banks. It is rather with the logic of assignment of available funds and auto-scheduling being on the same day, which is causing auto-scheduling to miss last week's payment which became available on the same day as scheduled payment.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 11

Hi Raghav,

 

To update your payment schedule you will simply need to go to Settings > Get Paid. I would also like to confirm that you can manually withdraw your funds at any time by clicking on the Get Paid button. If you have any additional questions, please share more details. Thank you.


Untitled
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
5 of 11

Raghav P wrote:

delaying the payment for another week, making my payout time unreasonbaly 17 days!

If the money is under "Available", why don't you simply withdraw it? It takes three mouseclicks? There is no need to wait another week. You can withdraw any available money at any time you like. Simply click on "Get Paid Now" on Reports > Available.

 

 

palri
Active Member
Raghav P Member Since: Apr 20, 2021
6 of 11
Yes you are right. That is what I've been doing. But what's the point of
setting auto-scheduling and approval on the same day i.e., Wednesday for it
misses the payment of the previous week.
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
7 of 11

Raghav P wrote:
Yes you are right. That is what I've been doing.

So when you claimed that you "had to wait" another week, that wasn't actually true, was it?

palri
Active Member
Raghav P Member Since: Apr 20, 2021
8 of 11

I don't know why you are being condescending. Would appreciate it if you can control that.

 

I waited for the first time to realise this is what was happening. Since then I've been manually initiating the payment which should not be the case.

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
9 of 11

Hi Raghav,

 

To follow up on Pradeep's post, can you please confirm if the withdrawal initiated on your account today was done automatically, as per your automatic payment schedule, or manually after not being prompted automatically?

Untitled
palri
Active Member
Raghav P Member Since: Apr 20, 2021
10 of 11
I did it manually as it did not trigger automatically. Automatic trigger
said it would process it on April 28.
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS