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Payments showing as 'pending' in transaction history – no scheduled payment date

Active Member
Helen F Member Since: Feb 15, 2018
1 of 8

Recently, there has been a long delay between the moment my clients send me a payment, and the moment that it shows in my transaction history with an expected payment date. When payments are made they are immediately listed under Transactions, but as 'Pending' (see screenshot). It can take 1-2 days for this to change to the scheduled payment date. 

 

The length of time is also inconsistent. For example, I had two different clients send me payments on the same day, just a few hours apart. The first payment switched to showing the payment date after 12 hours or so, whereas the the second payment didn't switch to show the date until about a day and a half later, thereby pushing back the date when I can actually access the cash by a full day. In other words – I get two payments sent to me on the same day, but I can only access the cash for the second one a full day later. 

 

In practice, what this means is that I'm often waiting 6-7 days for payments to become available, rather than the expected 5 days. This is a bit frustrating as it makes it difficult to predict things and obviously I'm anxious to have the money released sooner rather than later. 

Does anyone know why this would happen? Is there a human review process that moves payments from 'pending' to a scheduled date? I didn't notice it happening until a few weeks ago, so I'm wondering if something has changed? Any advice much appreciated! 

Community Guru
Jennifer M Member Since: May 17, 2015
2 of 8

Not a solution but a workaround. If you go to the overview tab instead, the dates show. I'm pretty psycho about muh money and always check that stuff using the reports overview, and the dates are always there. Haven't used the transaction page in a while because I think the overview is more nicely laid out and you can get an overall picture including what's in your queue for escrow and hourly charges for the current week.

Active Member
Helen F Member Since: Feb 15, 2018
3 of 8

Thanks for the tip! 

 

I've just had a look, and even on the overview page, that last payment (sent by the client about 12 hours ago) is still marked as pending (see screenshot). Following the pattern I've been observing, it probably won't show a scheduled payment date until tomorrow or even the day after, which means the payment will actually be released 6 or 7 days after it is actually sent by the client (instead of the usual 5). 

 

Does this happen for other people? I'm sure it wasn't like this before – I've only starting noticing it because my payments are only becoming available a day or two later than I would expect. 

Community Guru
Jennifer M Member Since: May 17, 2015
4 of 8

Is this a bonus payment? The only time I've seen this is with bonuses.

Community Guru
Tiffany S Member Since: Jan 15, 2016
5 of 8

Jennifer M wrote:

Is this a bonus payment? The only time I've seen this is with bonuses.


I've also seen it when the client escrows and releases immediately. I think this happens when the funds were deposited at the time the payment is made, versus having been escrowed in advance.

Community Guru
Petra R Member Since: Aug 3, 2011
6 of 8

It means the payment has not been collected yet.

 

Upwork does charging runs once or twice a day. If a client makes a payment, it shoes as Pending in the left hand column until the amount was successfully collected from the client's payment method.

It is quite usual for it to show as "Pending" in the left column for a few hours, up to a day.


Any longer than that means that the client could not be charged successfully (payment method declined)

 

Active Member
Helen F Member Since: Feb 15, 2018
7 of 8

Thanks so much for your responses! Right, so it may be an issue arising from the fact that they aren't pre-paid milestones, but direct ad-hoc payments, but this doesn't seem like it would explain the longer delays – I will investigate and see if there have been problems with payments getting declined. Thanks all, for the help and advice!

Community Guru
Petra R Member Since: Aug 3, 2011
8 of 8

Helen F wrote:

Thanks so much for your responses! Right, so it may be an issue arising from the fact that they aren't pre-paid milestones, but direct ad-hoc payments, b


That is a risky way to work. It means if at any point the client does not pay, you stand there empty handed.

 


Helen F wrote:

I will investigate and see if there have been problems with payments getting declined. Thanks all, for the help and advice!


If it shows as Pending without any date for more than 24 hours it **IS** that payment is being declined and that does hint at a client who may have been paying "eventually" (Upwork attempts to charge again the next day, and the day after) - but one of those days the payment method might keep declining.

 

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