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n_zuieva
Community Member

Payoneer Card inactive

Hello!

I was going to withdraw funds from my account to my Payoneer card, but it says its inactive.

I've searched around the forum and found that this may happen when a freelancer doesn't have one's tax information filled. But I did this several months ago. Maybe I misshed something or used thewrong format? Can someone check and see what could be the problem?

Thank you very much in advance.

ACCEPTED SOLUTION
BojanS
Community Manager
Community Manager

Hi Nataliia,

 

Looks like you didn't enter your name under the W-8BEN form. You can use your own legal name as it appears in your passport or other official documents.

 

Thank you.

~ Bojan
Upwork

View solution in original post

5 REPLIES 5
petra_r
Community Member


Nataliia Z wrote:

Hello!

I was going to withdraw funds from my account to my Payoneer card, but it says its inactive.

 


It takes 3 days (I think it's three, but ight be four, but my memory says 3) after being added to become active.

g_vasilevski
Retired Team Member
Retired Team Member

Hi Nataliia,

 

You will need to fill out your W-8BEN form as well so that your payment method is verified. Thank you.

~ Goran
Upwork

Hello!

I thought I already did that right in the beginning...

I'm attaching the image of how it looks like

 

BojanS
Community Manager
Community Manager

Hi Nataliia,

 

Looks like you didn't enter your name under the W-8BEN form. You can use your own legal name as it appears in your passport or other official documents.

 

Thank you.

~ Bojan
Upwork
n_zuieva
Community Member

Thank you! 

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