Nov 18, 2019 01:36:47 AM Edited Nov 18, 2019 03:30:31 AM by Oleh N
Dear Upwork Customer Support Team,
I've got my payoneer card, which is connected to my Upwork profile, outdated. So I've contacted Payoneer support to re-activate one, but they told me to contact you, because the payee was released from Payoneer's end and I need you to provide me with a link to re-register.
Thank you,
Oleg N
Nov 18, 2019 01:49:48 AM Edited Nov 18, 2019 01:50:55 AM by Viacheslav K
If you didn't create a new payoneer account, but only the card itself, no change it needed. Upwork connects your payoneer account not card. I had mine replaced last month, and nothing was needed on upworks side.
if you did change it, then contact the support, not forum.
Nov 18, 2019 03:29:17 AM by Oleh N
Thank you for your reply, Viacheslav!
My account Payoneer account is currently disabled due to non-usage. Now I wanted to re-activate it, but Payoneer Support Team answered me to contact Upwork Support with this issue, because my Payoneer account was created through oDesk years back. I was looking for contact form for Support Team here on Upwork, but no luck, only sophisticated FAQ and this forum — that's all I found.
Could you please provide me with the email / contact form if you have one?
Nov 18, 2019 03:34:21 AM by Viacheslav K
https://support.upwork.com/hc/en-us
go to the bottom of the page and click the "get help" button under "Contact Us".
Nov 18, 2019 03:40:27 AM by Oleh N
Thanks again, Viacheslav,
When I click the link I see popup with FAQ (with kind of tag-searching algorythm), I wrote about before, this is not a Support Team Contact form, or I can't find it really...
Nov 18, 2019 04:00:59 AM by Goran V
Hi Oleg,
By following the instructions on the pop up you will be able to reach out to our Customer Support directly.
I have also escalated your concern to our team, and one of our team members will reach out to you via ticket to assist you further. Thank you.
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