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Payoneer re-activation

Active Member
Oleg N Member Since: Nov 18, 2019
1 of 6

Dear Upwork Customer Support Team,

 

I've got my payoneer card, which is connected to my Upwork profile, outdated. So I've contacted Payoneer support to re-activate one, but they told me to contact you, because the payee was released from Payoneer's end and I need you to provide me with a link to re-register.

 

Thank you,
Oleg N

Community Guru
Viacheslav K Member Since: Sep 9, 2015
2 of 6

If you didn't create a new payoneer account, but only the card itself, no change it needed. Upwork connects your payoneer account not card. I had mine replaced last month, and nothing was needed on upworks side.

 

if you did change it, then contact the support, not forum.

Active Member
Oleg N Member Since: Nov 18, 2019
3 of 6

Thank you for your reply, Viacheslav!

 

My account Payoneer account is currently disabled due to non-usage. Now I wanted to re-activate it, but Payoneer Support Team answered me to contact Upwork Support with this issue, because my Payoneer account was created through oDesk years back. I was looking for contact form for Support Team here on Upwork, but no luck, only sophisticated FAQ and this forum — that's all I found.

 

Could you please provide me with the email / contact form if you have one?

Community Guru
Viacheslav K Member Since: Sep 9, 2015
4 of 6

https://support.upwork.com/hc/en-us

 

go to the bottom of the page and click the "get help" button under "Contact Us".

Active Member
Oleg N Member Since: Nov 18, 2019
5 of 6

Thanks again, Viacheslav,

 

When I click the link I see popup with FAQ (with kind of tag-searching algorythm), I wrote about before, this is not a Support Team Contact form, or I can't find it really...

Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 6

Hi Oleg,

 

By following the instructions on the pop up you will be able to reach out to our Customer Support directly.
I have also escalated your concern to our team, and one of our team members will reach out to you via ticket to assist you further. Thank you.


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