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2d3arq
Community Member

Payonner pending transaction

with my fixed contract I wait 5 days for upwork to release my payment and now payonner takes his time to release my money ??
neither payonner nor upwork know why this delay

 

anyone know if this delay is solved?

thanks

Salvador

4 REPLIES 4
BojanS
Community Manager
Community Manager

Hi Salvador,

 

During the 5-day security period, it gives the system time to process and clear the payments. Please read this article for more information about Fixed-Price Protection.

 

Thank you!

~ Bojan
Upwork
2d3arq
Community Member

Thank Bojan

I do not understand why Payonner assumes that upwork is not trusted and the release of the deposit made by upwork is pending

I am worried before it took 5 minutes to payoneer release my payment and I have been waiting 3 days to release my payment

BojanS
Community Manager
Community Manager

Hi Salvador,

 

I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

 

Thank you for your patience

~ Bojan
Upwork
2d3arq
Community Member

Thank you
And so we all know if it is reliable or not to receive payments through payonner, when we are in quarantine we need speedy payment

Again, thank you very much

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