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Penalized for Refund

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Community Guru
Jean S Member Since: Oct 22, 2007
1 of 7

In the last two week period I refunded money to a client.

 

The client accidently paid twice.

 

Instead of $250 she paid $500.

 

I refunded the extra $250 accidently paid to me.

 

It affected my Job Success score.

 

Why??

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Community Guru
Javier M Member Since: Sep 16, 2015
2 of 7

Well, well Smiley Wink

 

You refunde.......wroooooooooong!

 

You have sinned and expect no mercy from the JSS robot

 

Or as they say...may be it is just that some cliet left bad private feedback.

 

I am a sinner myself: I cancelled a job coming from a scammer and a few days ago I learned that when switching a job from per-hour to contract in Elance it was not voided and it counts instead as completed with $0.

 

 

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Community Guru
Petra R Member Since: Aug 3, 2011
3 of 7

@Jean S wrote:

In the last two week period I refunded money to a client.

 

The client accidently paid twice.

 

Instead of $250 she paid $500.

 

I refunded the extra $250 accidently paid to me.

 

It affected my Job Success score.

 

Why??


 I would get that checked because according to the mods, and this has been confirmed several times, a refund does not affect JSS.

 

Are you certain that this is what did it? If you are, how?

 

 

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Community Guru
Olga Q Member Since: Sep 5, 2012
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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
5 of 7

Hi Jean,

 

I can confirm the partial refund you processed won't affect your Job Success Score.

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Community Guru
Jean S Member Since: Oct 22, 2007
6 of 7

Well something affected it. I'll post it as a new question.

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Community Guru
Petra R Member Since: Aug 3, 2011
7 of 7

@Jean S wrote:

Well something affected it.


 The job with the 4.8 feedback?

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