Vipin S wrote:
My Upwork JSS is stuck at 74% and not moving up, it's really disappointed me.
It hasn't been updated yet. It never reliably updates until Sunday evening UTC, despite it saying it's updated much earlier. 1 good feedback may not have much of or any impact, especially if a good outcome falls out of the calculation window at the same time.
Today my stats have been updated but my JSS is not updated, its 87% from the last update but after that, I completed a job, but that not reflected in my JSS, so any Upwork Team Member, kindly help me out.
Mohammad Khalid S wrote:
Today my stats have been updated but my JSS is not updated, its 87% from the last update but after that, I completed a job, but that not reflected in my JSS,
Job Success Scores reflect a wide range of factors such as public and private feedback, long-term contracts, and repeat ones. You can monitor your Job Success Score on your My Stats page. Please see this link for more info about what affects your score.
Dewmini W wrote:
Hi, I just got Jss for the first time, as I was a new user. But it's only 75%. I don't know why, as only one of my contracts got canceled so far and I managed to finish all others perfectly. Also, some clients forgot to give a rating but comtra ts ended perfectly. Can I know the reason? It must be around 80 -90%.
You may have received bad private feedback on your cancelled contract, and/or one of your other clients might have left less than a perfect score in their private feedback (your JSS is mainly based on this, not the star ratings). You only have three feedback reviews in total, so each one is weighing very heavily on your score. Start asking your clients to close projects themselves, then they'll have to leave you a review. It should be easy enough to improve your score after a few more contracts.
Hello Upwork community!
I've been freelancing in content and editing for about 9 months now. My JSS was at 100% for quite a while, and it dropped down to 80% after a client gave me a negative review (I was hospitalized and couldn't get in touch with him.) This happened on the morning my 13 weeks were about to be completed on 100%, so I didn't get my Top Rated badge back then.
He changed his public review after I cleared it out with him, but the damage was done. To salvage the situation, I took up some quick projects that left me 5 star reviews, but my JSS only went up to 85-86% before the three weeks (13 out of 16) were over. It was somewhere around 88% the last time I checked.
This morning, I woke up and saw that my JSS had increased to 94%. Nobody has ended a contract or left me a positive public review in the last two weeks. Does anyone have an idea how this works or what might have happened? I'm not complaining (or course) but I'd really like to understand how this works so that I can get and keep a Top Rated badge on my profile. Any help will be appreciated. Thank you in advance!
My stats have been updated on 4th April, and reviews are showing on my profile but my JSS is not updated yet. It's still the same as it was two weeks ago. I just want to ask when it will update?
I have just worked on a web scraping project. I worked only for 30 minutes and soon realized the work is lengthy and I told client it will take more hours than expected. The client asked she cannot afford this much so she said please dont work on this. Now, total billed amount is 16 USD, I want to refund as her work was not done. Should I refund, will this affect my JSS? If so what is the proper way to handle this situation, please guide me. I am top rated and I worked really hard to save my badge and raised my profile from 91 to 97%.
When can I refund her? Looking forward for guidance