Thanks, Anna. That sounds really promising!
However, could you give us more details, please?
All of us heard the general phrases too often.
Every support request ended up with "we'll share the ban reason to the freelancer". While the freelancer (Victor in this case) still claims he has NO explanations. Even after all of this discussion. He has been banned "permanently". Then (after a lot of movements) unbanned. That's it. No reasons. No details.
Could you share your plans on how to increase account locks transparency?
Could you also give some warnings before this can happen?
Currently, we can't be sure in our future with the Upwork.
Hope that makes sense.
I’m glad to provide more details where I can. A few highlights:
The strategy we are developing is designed to improve accuracy and user experience, informed by feedback from customers via Community, our customer support tickets, and focus groups.
I don’t think we can or should strive for 100% transparency as that would make it easier for dangerous actors to reverse engineer our safety checks. That said, we can and are striving to ensure that good users are given a clear and reasonable opportunity to prove themselves if they are mistaken as dangerous actors.
More feedback always makes us better, and the Trust & Safety team will be reaching out to you Alexey, Mikhail, Oleg, Gregory, and Daniil to see if you might be willing to participate in a call to talk through your concerns in more detail. Ultimately we want to ensure we're building solutions that put our users first.
This is probably the most transparent forum post in response to a freelancers community concern and is massively appreciated. I would gladly participate and expand on the concerns I personally see with the current system, please do reach out to set up a call.