Permanent account suspension for Top Rated Plus freelancer without any explanations

[#1]

Hello Upwork,

We have a big community of Eastern European freelancers. Our friend Victor's account has been recently suspended without any explanations or reasons given. Victor is not the first one who faced this problem and we've heard about such cases before with both new and old members. We know about all possible reasons which can lead to account suspensions but it looks like none of these reasons are applicable to this particular case. We are heavy concerned that honest Upwork freelancer can be blocked without the reason and lose the ability to use the platform he used for many years.

Here is his profile URL: **Edited for Community Guidelines**

He has Top Rated Plus badge, 5k+ hours and $100k+ earnings and verified identity (both ID and video call from 2019).

Obviously he has lost access to his Upwork profile thus he can't connect with anyone from the platform except via the social networks.

We would like to expose our concerns about this situation and our future on the platform. Nobody wants to be permanently suspended.

- How can we help to improve the verification process and decrease number of invalid suspensions?

- How can we know the reason of this particular account suspension in order to meet the policy for other members in the future?

- Do you have some contact which can be reached out regarding such suspensions and explain the reasons?

Thank you!

[#2]

This removes the payment Garuntee. if account banned in error by Upwork

[#3]

My wife's ( WRITI DUTTA ) Upwork account got suspended for no reason. 

She doesn't have any access and can't post this to the community hence on her behalf I am posting this issue.

She got an identity verification email and did the necessary steps as per Upwork email to set a video call via google meet where she needs to share her screen. She did everything they asked and answered every queries while they didn't even asked for ant ID profe to check. But she got email that the account got suspended as they are not able to verify her identity.

Her account has been suspended without any explanations or proper reasons given. We know about all possible reasons which can lead to account suspensions but it looks like none of these reasons are applicable to this particular case. We are heavily concerned that an honest Upwork freelancer can be blocked without the reason and lose the ability to use the platform she used for more than 6 years.

She has a Top Rated Plus badge and verified identity (both ID and video call from 2019 and 2022 only via video call which leads to account suspension).

As there is an option on Upwork to appeal for suspension, please help so that she can get to know the reason or can solve the issue the team may have with the account. Without knowing the reason how come someone understands what's going on?

Please help!

Thanks
Barun K

[#4]

I have made over 250k from Upwork i had no idea this was possible, over the years i have been checked and re-checked

Just got a temporary ban. 

What do upwork do with the fees owed you?