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sfmc
Community Member

Personal Information

Hello, If I sign up as a Freelancer, am I able to cancel my Upwork account at any time and remove all my personal identifiable information? Thanks!

21 REPLIES 21
prestonhunter
Community Member

re: "If I sign up as a Freelancer, am I able to cancel my Upwork account at any time?"

 

Yes.

 

re: "...remove all my personal identifiable information?"

 

In a sense, yes.

 

But not entirely. You can remove your information and close your account. But your information will remain in Upwork's database. And your information could remain in Google's cache until it is cleared. And in any database that scraped your Upwork profile. The same as happens with everything you do online.

BojanS
Community Manager
Community Manager

Hi Tony,

 

We understand your questions about deleting your personal data. Please know that Upwork makes confidentiality and protection of our usersโ€™ privacy a priority, and we abide by the commitments we make to you in our Privacy Policy.

 

Thank you!

~ Bojan
Upwork
sfmc
Community Member

Thank you, Naheed, Bojan and Preston.

 

How does this work based on GDPR and CCPA - in terms of "the right to be forgotten"?

 

Good point about data scrapes - there should be a method to help mitigate such nefarious practices.

Those apply to Europe and California.

 

You live in Maine.

 

But don't worry, Upwork follows all applicable regulations.

 

As for the internet as a whole:

Here is a simple rule to live by:

If you put something on the Internet it is there forever and everybody can see it.

 

Another thing to help put your mind at ease:

All of your information is already out there. So don't worry about it. Using Upwork is not going to release any information into the wilds of cyberspace that is not already there.

Thank you for your further thoughts's Preston.

 

How does Upworks accommodate Freelancers in California and Europe? I could locate to either area. Would I no longer be able to be a Freelancer on Upworks?

re: "Would I no longer be able to be a Freelancer on Upwork?"

 

You could still be a freelancer.

Upwork has freelancers who live in California and every county in Europe.

So how does Upworks approach the "right to be forgotten" in those areas? ... and does this mean that if you are in California or Europe you are able to asked for all your data to be deleted from the Upwork's DB but if you are not in these areas then Upworks will retain your data in their DB?

sfmc
Community Member

Based on my last comment does anyone know how to acquire an answer? Is there an Upwork's Support email address? Thanks!

petra_r
Community Member


Tony N wrote:

Based on my last comment does anyone know how to acquire an answer? Is there an Upwork's Support email address? Thanks!


Read the Privacy Policy

sfmc
Community Member

Hi Petra, Would you recommend I contact '"legalnotices@upwork.com" for a clear explanation on our capacity to have our personal information removed from the Upwork's DB based on "the right to be forgotten". I would like to ensure I am able to control my personal information before activating my account as a Freelancer. Thanks

petra_r
Community Member


Tony N wrote:

... capacity to have our personal information removed from the Upwork's DB based on "the right to be forgotten"


Unless you live somewhere where such a right applies, it doesn't apply to you. "Visiting" doesn't count. You need to be a citizen / legal resident and be able to ID-verify as such.

 

BojanS
Community Manager
Community Manager

Hi Tony,

 

Depending on where you are located, you may have certain rights with regard to your Personal Information. For more information that might address your question please check Section 6. "YOUR CHOICES AND RIGHTS" of our Privacy Policy.

 

Thank you!

~ Bojan
Upwork
sfmc
Community Member

Hi Bojan, Thank you for sharing.

 

....does this mean that if you are in California or Europe you are able to asked for all your data to be deleted from the Upwork's DB (based on the legal "right to be forgotten") but if you are not in these areas then Upworks will retain your data in their DB?

 

If that's the case it would indicate Upwork's are able to delete a User's information (if they request) but will only do so if leagally obliged... Which does feel a little unfair....

 

Thanks

Tony:
Nobody is going to stop you for sending email to Upwork

But I would regard doing so as a waste of time.

 

It is not Upwork's intention to engage in dialogue via email with its user base, which numbers in the millions, especially when it comes to answering questions that they have posted information about already on their website.

 

If you you want to try sending an email to Upwork, then go for it.

Maybe they will get back to you. Maybe they won't.

 

Anybody who replies to you about this topic may actually know something. They may not.

 

I DO know something about this topic.

In a general but important sense.

You are asking about "the right to be forgotten" and you are interested in having your information deleted from databases.

Look at my profile. I am a database specialist. I'm basically "the guy" who would be responsible for that. And I can tell you straight up: I'm not going to do that.

 

(We're speaking generally, of course. I don't work for Upwork.)

 

You have heard that doctors follow a credo: "Do no harm."

Database specialists have a similar unwritten credo about NOT losing data or messing up data.

 

A law in Europe that talks about a "right to be forgotten" does not mean that Upwork is going to delete all data about you (a resident of Maine) from its database if you start using the site and then decide to stop using it. Those laws in Europe, and any laws in California, ALSO don't mean that the company is going to delete all data about you if you live in Europe. Or in California. Some of your posts indicate that you aren't very familiar with these laws or all of the exceptions, limitations and workarounds that are associated with them.

 

That's not what those laws say. That isn't what database professionals do. And that isn't what companies ask database professionals to do.

 

I am not here to tell you that you don't have a right to privacy. I am not here to tell you that your concerns are legitimate or silly. I'm not here to tell you why some places passed laws like these or what those laws are intended to do. My posts here are not intended to be "philosophical" or prescriptive. 

 

I'm just telling you how these things work in the real world.

 

I don't work for Upwork. I don't actually know anything about how things work on Upwork's database servers. But I can tell you this: Upwork isn't going to delete all of your information just because you ask it to. And nobody else is either.

Hi Bojan, Preston and Petra, Thank you for sharing.


....does this mean that if you are in California or Europe you are able to asked for all your data to be deleted from the Upwork's DB (based on the legal "right to be forgotten") but if you are not in these areas then Upworks will retain your data in their DB?


If that's the case it would indicate Upwork's are able to delete a User's information (if they request) but will only do so if leagally obliged... Which does feel a little unfair....


Thanks

petra_r
Community Member


wrote:

....does this mean that if you are in California or Europe you are able to asked for all your data to be deleted from the Upwork's DB (based on the legal "right to be forgotten")


 No, it doesn't. Those rights, even if you are a citizen / resident of those areas, have all manner of exceptions.

 

Data a company has a valid reason for keeping (for legal reasons, fraud prevention, etc etc) do NOT have to be removed anyway.

 

If this bothers you so much, I'd suggest you stop any and all online activities.

 


If that's the case it would indicate Upwork's are able to delete a User's information (if they request) but will only do so if leagally obliged... Which does feel a little unfair....

Upwork's first priority is security. By removing all data upon any request would mean they'd have to find and remove fraudsters over and over and over again, too.

sfmc
Community Member

Hi Petra,

 

The "right to be forgotten" would enable a resident under CCPA and GDPR the option to request their data be deleted from the Upwork DB. I would like to ensure I have the capacity to manage any data I submit to Upwork and if in the future I decide to close my account I would like to ensure my associated data is remove from the Upwork DB. I anticipate moving to CA shortly. Is this possible?

 

Thanks

petra_r
Community Member


Tony N wrote:

The "right to be forgotten" would enable a resident under CCPA and GDPR the option to request their data be deleted from the Upwork DB.


Not all data. 

 


Tony N wrote:

I anticipate moving to CA shortly.


Of course you are....

Just as I anticipate flying to the moon in a purple bath-tub.... 

 

sfmc
Community Member

Hi Petra,

 

Some interesting replies. Do you work for Upwork?

 

Thanks

petra_r
Community Member


Tony N wrote:

Some interesting replies. Do you work for Upwork?


Nope. People who work for Upwork are clearly marked as such.  But I know Art. 17 of the GDPR and its exceptions fairly well. You seem to be under the illusion that this means all data held is erased. This is not the case and it's not as simple as that.

 

I also notice when someone changes their story.

sfmc
Community Member

To circumvent ambiguity, perhaps the prudent step would be for me to contact: "legalnotices@upwork.com".

 

Thank you Bojan, Petra and Preston for sharing your thoughts.

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