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Re: Phone Verification, Phone Number Already used? Help

3a5f2eb5
Active Member
Darryln J Member Since: Mar 24, 2020
51 of 144
I am running into the phone number issue as well. I do not have an account at all for up work just yet.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
52 of 144

Hi Darryln,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number and account. Thank you.


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blhwrites50
Active Member
Rebecca H Member Since: May 14, 2019
53 of 144
For several days now, even though you said you corrected, I still can't make a profile because it says I have an old account eith same number. You said you fixed it. Well you haven't. I am deleting this account the new one and I want all alleged accounts with my name and number deleted. Will be writing a review.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
54 of 144

Hi Rebecca,

 

I`m sorry about the incovience this had caused you. I can see that you have updated your ticket with more details as well. 
I would like to confirm that our team is finishing up with their investigation and will update your ticket as soon as possible with more details. Thank you.


Untitled
blhwrites50
Active Member
Rebecca H Member Since: May 14, 2019
55 of 144
Please have them delete all alleged accounts and this one. This is
ridiculous. I can't even delete the new one with instructions I was sent
because my profile isn't finished because the phone number isn't verified
because it is allegedly attached to another account that your team member
said she deleted.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
56 of 144

Hi Rebecca,

 

Just to confirm that I`ve already escalated this to our team and our team will assist you further on your ticket. Thank you.


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dylanpace
Active Member
Dylan P Member Since: Jan 19, 2020
57 of 144
I have the same problem I made an account awhile ago and can’t remember my information is the another account with my same name and profile picture if you email me i could give you my exact number
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
58 of 144

Hi Dylan, 

A member of the Customer Support Team will reach out to you to assist you with recovering your old account. Once you have access to your old account, kindly close this new account where you are posting from to comply with the Upwork Terms of Service. 


-Avery
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a22e0c3e
Active Member
Kelsey K Member Since: Feb 4, 2020
59 of 144

Hi Avery, I seem to have made an UpWork account ages ago and cannot recall my login information. Could someone please delete my old account so I can finishing creating the new one? Thank you!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
60 of 144

Hi Kelsey,

 

Please be reminded that Upwork does not allow users to have multiple accounts. Could you please click on my name and send me a PM with more information about your old account. I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
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